Key Account Executive

Movianto; Bedford; On-site; GBP 27,000; Full time

Job summary

A leading pharmaceutical supply chain solutions partner is seeking a Customer Service Advisor in Bedford. This role involves resolving customer queries, collaborating with key account managers, and ensuring high-quality service delivery. The position offers a competitive salary and various employee benefits.

Benefits

Discounted gym memberships

33 days annual leave

Flexible pay through Wagestream

Employer Pension Contribution

24/7 GP access

Qualifications

• Previous B2B Customer Service experience required.
• Strong communication and professional telephone skills.

Responsibilities

• Resolve Customer Service queries via phone and email.
• Collaborate with teams to identify and resolve service failures.
• Log all interactions in the CRM system.

Skills

Communication

Attention to Detail

Organizational Abilities

Tools

Microsoft Packages

Sunrise CRM

Job description

We are looking for a driven and knowledgeable Customer Service Advisor at Bedford. You will work 37.5 hours, Monday - Friday, with varying shift patterns (08:00 - 16:00, 09:00 - 17:00, and 10:00 - 18:00). The annual salary is £26,265.00.

Benefits:

• No weekend or bank holiday working
• Discounted gym memberships / onsite gym
• 33 days annual leave (including bank holidays)
• Holiday Purchase scheme
• Flexible pay through Wagestream
• Up to 4% Employer Pension Contribution
• Access to Simply Health
• 24/7 GP, physiotherapy, and counselling through our EAP service
• Cycle to Work scheme
• Access to MyRewards, a benefits platform

Who we are:

Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device, and diagnostic industries.

Purpose of the role:

You will be responsible for resolving Customer Service queries from a portfolio of Key Accounts via phone and email. Investigate and resolve issues promptly, identifying root causes of service failures and ensuring swift resolution. Collaborate with the Internal Key Account Manager and team to represent the customer and exceed expectations. Record all interactions in the CRM system for traceability. Timely resolutions are crucial to prevent any adverse impact on patients due to service delays or failures.

How you'll make an impact as a Customer Service Advisor at Movianto:

• Serve as the first point of contact for Customer Service queries via phone and email, logging details in Sunrise CRM.
• Take full ownership of queries, investigating and resolving issues like late/damaged deliveries, temperature excursions, and shortages.
• Regularly update clients on the status and progress of queries, managing expectations effectively.
• Collaborate with Warehouse & Transport teams to identify and resolve service failures, implementing corrective actions.
• Process Goods Uplift/Returns, Order Upgrade Requests, and log Adverse Drug Reactions/Product Complaints in line with procedures.
• Support the Internal Key Account Manager, attend meetings, monitor critical deliveries, and contribute to process improvements while adhering to quality standards.

What it will take to thrive as a Customer Service Advisor at Movianto:

• Previous B2B Customer Service experience, with strong communication and professional telephone skills.
• Ability to investigate and perform root cause analysis of service failures, with strong attention to detail and data entry skills.
• Proficient in Microsoft packages, with excellent typing skills, organizational abilities, and the capacity to prioritize workload under pressure.
• Demonstrates a commitment to high-quality work, customer satisfaction, and collaboration with teammates and external stakeholders.
• Willing to adapt to new approaches, provide constructive feedback, and contribute to trend analysis, identifying corrective actions where needed.

Ready to make an impact? Apply now and join our dedicated team! For more information or questions, email us at [e-mail].

Delivering healthcare across the nation - Movianto UK

Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with company and country legislation, health and safety, and environmental guidelines relevant to the role's location.

The list above is not exhaustive. We expect flexibility within the job framework. Movianto / Walden Group recruits based on merit and does not discriminate based on marital/civil partnership status, sex, pregnancy, age, religion, belief, race, nationality, ethnicity, color, sexual orientation, or disability. We comply with all relevant Data Protection laws.

By applying, you agree that your personal data will be processed in accordance with our privacy policy, used to contact you regarding this and other opportunities.