Sales Agent - Outbound

TN United Kingdom; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading energy company seeks a Sales Agent - Outbound to engage customers and validate energy supply data. This role requires strong negotiation skills and a focus on customer service to drive sales growth while adhering to regulatory standards. Join a team committed to sustainability and personal development.

Qualifications

• Extensive knowledge of energy supply contracts and propositions.
• Strong focus on customer service and sales processes.
• Understanding of regulatory compliance and data requirements.

Responsibilities

• Engage with customers and validate supply data for quotations.
• Manage outbound contacts and achieve business targets.
• Diagnose and resolve customer complaints effectively.

Skills

Negotiation

Customer Service

Problem Solving

Commercial Thinking

Job description

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We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels, and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon footprint.

Position Details:

Permanent - Full time or Part time

About your role:

The Sales Agent - Outbound role requires extensive knowledge of energy supply contracts and propositions, with a focus on collecting and validating customer supply data to produce accurate quotations. This role involves engaging with customers, validating information, and ensuring appropriate credit checks. Key attributes include delivering exceptional sales experiences, strong negotiation skills, and the ability to drive growth by matching customer needs to supply propositions.

The role demands a strong focus on customer service, with responsibilities including outbound contact, managing net promoter scores, and achieving business targets such as revenue and gross margin goals. The agent must diagnose and resolve customer complaints, operate customer information systems accurately, and recognise opportunities to up-sell or cross-sell additional products. Exceptional problem-solving skills, resilience, and the ability to negotiate and apply commercial thinking are essential. The agent must adhere to regulatory requirements, provide sales forecasts, and contribute to process improvements, ensuring a high standard of sales activity and customer satisfaction.

What we’re looking for:

• Industry Standards and Data Requirements: Detailed knowledge and competency in data requirements for switching in both Gas and Electricity markets.
• Commercial and Competitive Understanding: Sound understanding of pricing, margin management, negotiation, and the competitor landscape, including features and benefits of competitor propositions versus core propositions.
• Sales Processes and Regulatory Compliance: Comprehensive understanding of sales processes, supply contract terms and conditions, cybersecurity, GDPR practices, and licence condition obligations, including complaints resolution and regulatory processes.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.