Sales Agent - Outbound

Centrica Plc; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading energy company seeks a Sales Agent - Outbound in Leicester to enhance customer engagement and drive sales. The role focuses on validating customer data, conducting credit checks, and ensuring compliance with industry standards. Candidates should possess strong negotiation skills and a solid understanding of energy contracts. Join a people-first organization committed to sustainability and employee support.

Qualifications

• Knowledge of energy supply contracts and propositions.
• Understanding of pricing, margin management, and competitor landscape.
• Familiarity with sales processes and regulatory compliance.

Responsibilities

• Engage with customers and validate information.
• Conduct credit checks and manage customer complaints.
• Achieve sales targets and maintain high customer satisfaction.

Skills

Negotiation

Problem-solving

Commercial thinking

Job description

Join us, be part of more.

We’re more than just an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers, a team of 21,000 colleagues energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, while living our commitment to positive change in our communities. Here, you can find more purpose, passion, and potential. That’s why working here is #MoreThanACareer. We do energy differently—we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve powered the UK’s homes and businesses for over 200 years. But supplying energy is just part of what we do. We’re making the UK greener and more energy-efficient, moving closer to Net Zero. Using technologies like thermostats, heat pumps, solar panels, and EV chargers, we’re making it easier and cheaper for our customers to reduce their carbon footprint.

Sales Agent - Outbound

Permanent - Full-time or Part-time

Location: Leicester

About your role:

The Sales Agent - Outbound role requires knowledge of energy supply contracts and propositions, focusing on collecting and validating customer supply data to produce accurate quotations. Responsibilities include engaging with customers, validating information, and conducting credit checks. Key attributes include delivering excellent sales experiences, strong negotiation skills, and driving growth by matching customer needs to supply propositions.

The role emphasizes customer service, involving outbound calls, managing net promoter scores, and achieving targets such as revenue and gross margin. The agent will diagnose and resolve customer complaints, operate customer information systems accurately, and identify opportunities for up-selling or cross-selling. Strong problem-solving, resilience, negotiation, and commercial thinking are essential. The agent must comply with regulatory requirements, provide sales forecasts, and contribute to process improvements, maintaining high standards of sales activity and customer satisfaction.

What we’re looking for:

• Industry Standards and Data Requirements: Knowledge of data requirements for switching in Gas and Electricity markets.
• Commercial and Competitive Understanding: Understanding of pricing, margin management, negotiation, and the competitor landscape, including features and benefits of competitor propositions versus core propositions.
• Sales Processes and Regulatory Compliance: Knowledge of sales processes, supply contract terms, cybersecurity, GDPR, and licence obligations, including complaints resolution and regulatory procedures.

Why should you apply?

We’re not perfect, but we’re a people-first organisation. Our priority is supporting the diverse realities of our employees. Life is more than work, so we’ve designed our rewards to offer flexibility and support physically, emotionally, and financially. Discover why we’re a great place to work and what being part of more means for you: https://www.morethanacareer.energy/britishgas

If you’re energetic, passionate about sustainability, and ready to create a better tomorrow and a better you, join us where your voice matters, growth is non-negotiable, and your ambitions are our priority.

Help us, help you. Share your information throughout our recruitment process so we can better understand you and support your journey.