Customer Service Administrator

Adecco; England; On-site; GBP 24,000 - 25,000; Full time

Job summary

Adecco Manchester is recruiting a Customer Service Administrator for a leading manufacturing business in Altrincham. The role involves responding to customer inquiries, managing orders, and requires prior experience in order processing. The position offers a competitive salary and various benefits including private medical insurance and a performance bonus.

Benefits

28 days holiday plus bank holidays

Private medical insurance

Digital GP for family members

Performance bonus

On-site parking

Company sick pay

Company pension

Health & well being programme

Summer and Christmas close downs

Qualifications

• Prior experience in order processing and utilizing an ERP system.
• Experience in a customer-facing role.

Responsibilities

• Responding promptly to customer inquiries.
• Managing incoming calls and processing orders.
• Communicating with customers about their orders.

Skills

Data accuracy

Strong time management

Ability to work well within a team

Job description

Adecco Manchester are pleased to be recruiting for a Customer Service Administrator to join a leading manufacturing business based in Altrincham, Manchester.

Salary: 24,000- 25,000 per annum

Office based - Monday to Friday - 9am-5pm - 1 hour lunch

Benefits

• 28 days holiday plus bank holidays
• Private medical insurance
• Digital GP for family members
• Performance bonus
• On-site parking
• Company sick pay
• Company pension
• Health & well being programme
• Summer and Christmas close downs

Core responsibilities

• Responding promptly to customer inquiries
• Managing incoming calls
• Supplying information, pricing and order information
• Answering questions about warranties or terms of sale
• Typing quotations
• Processing orders/purchase orders from customers via an ERP system
• Liaising with HQ regarding deliveries time
• Preparing a weekly dispatch schedule
• Communicating with customers about their orders, including any delays or changes in delivery
• Processing warehouse receipts, stock reconciliations, returns
• Maintaining sales logs and follow compile sales reports/statistics

Advantageous experience and skill/sets

• Prior experience order processing and utilising an ERP system
• Working in a customer facing role
• Data accuracy
• Strong time management
• Ability to work well within a team

To be considered for this role, please apply directly or call Jessica Laver at Adecco Manchester. If you require any reasonable adjustments to assist with your application, please contact us directly.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.