Sales Support & Customer Service Administrator

A.B.Gee Of Ripley Ltd; Waingroves; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading toy distributor as a Sales Support & Customer Service Administrator. You'll support the sales team with order processing, customer service, and administration in a dynamic and fun environment. Full training provided.

Benefits

Annual performance reviews

Supportive workplace culture

Dynamic industry environment

Qualifications

• Experience in sales support, order processing, or customer service preferred.
• Strong attention to detail and a passion for organisation.

Responsibilities

• Processing orders and managing account queries.
• Handling customer service calls and processing returns.
• Supporting sales by gathering leads and spotting opportunities.

Skills

Communication

Attention to Detail

Problem Solving

Tools

Microsoft Office

Job description

4 days ago Be among the first 25 applicants

Direct message the job poster from A.B.Gee Of Ripley Ltd

Sales Leader | Driving Growth in IT & Distribution | Expert in Strategic Sales, Team Development & Customer Success

Sales Support & Customer Service Administrator (Toys Sector)

Are you an organised, enthusiastic communicator with a keen eye for detail? Looking to combine your love of customer service and admin with one of the most exciting industries in the world?

Join the UK’s leading toy distributor and become part of a fast-paced, friendly team that supplies the biggest names in the business – including Hasbro, Mattel, Jazwares, Spin Master, Funko, ZURU, and many more.

We are a long-established and highly respected toy distributor based in the heart of Derbyshire, proudly serving a wide range of B2B customers – from independent toy shops to high street retailers, online stores, theme parks, and holiday resorts. Our team is passionate about toys, service, and growth – and we’re looking for someone like you to help us go even further.

You’ll play a vital part in supporting our in-house sales team, handling a mix of sales administration and customer service tasks that keep the wheels turning behind the scenes.

Your day-to-day will include:

• Processing orders, allocating stock, and setting up pricing
• Contacting customers for payment and managing account queries
• Generating pro-forma and commercial invoices
• Handling customer service calls and physically processing returns
• Vetting and onboarding new customer accounts
• General admin support across sales and other departments
• Supporting sales by gathering leads and spotting opportunities
• A confident and friendly communicator with solid business sense
• Strong attention to detail and a passion for organisation
• A positive, proactive team player who loves solving problems
• IT-literate with working knowledge of Microsoft Office (Excel a big plus!)
• Someone who takes pride in accuracy, efficiency, and service

Experience in sales support, order processing, or customer service is preferred but not essential – full training will be provided.

What We Offer

• A full-time role with a well-established and growing company
• A supportive, people-first workplace culture
• A fun and fast-moving industry – no two days are the same!
• Starting salary of £24,000 with annual performance reviews

If you’re ready to be part of something exciting and bring your skills to a business that values its people as much as its products, we’d love to hear from you.

• Apply today and start your journey with us!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Wholesale

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