E2E Service Architect

Capgemini Engineering; United Kingdom; On-site; GBP 90,000 - 130,000; Full time

Job summary

Capgemini is seeking an E2E Service Architect to design and govern the end-to-end service architecture for a large-scale, multi-national satellite-based cellular broadband network. You will shape operating model components (NOC, SOC, Service Desk, OSS) and drive multi-vendor integration while ensuring security and sovereignty requirements.

You will lead governance and compliance efforts, manage stakeholders, and apply TMF Open APIs, RESTful interfaces, and SRE/AIOps concepts to deliver reliable,

Qualifications

• Experience in E2E service architecture, network assurance, or telecom operations at a strategic/E2E Architect level.
• Expertise in OSS/BSS design for telecom environments (NOC, SOC, Service Desk).
• Proven ServiceNow implementation experience, especially Telecoms Service Management and Operations Management modules.
• Understanding of satellite and non-terrestrial network operations.
• Experience with AIOps concepts (anomaly detection, event correlation, RCA) and OSS integration using TMF Open APIs and RESTful APIs.
• Familiarity with EU sovereignty requirements (GDPR, NIS2) and multi-vendor SIAM environments.
• Experience with telecom topology/service dependency modeling, graph databases, and data aggregation/cleansing.

Responsibilities

• Governance and compliance oversight for the end-to-end service architecture.
• Stakeholder management across multi-national teams and vendors.

Skills

E2E service architecture

Network assurance

OSS/BSS design

ServiceNow

Telecom operations

AIOps

GDPR/NIS2 awareness

SIAM multi-vendor

Tools

TMF Open APIs

RESTful APIs

Graph databases

Job description

The E2E Service Architect will design, define, and govern the end-to-end service architecture for a large-scale, multi-national Network Management Service for a satellite-based cellular broadband network. This role is pivotal in shaping the operational model (NOC, SOC, Service Desk, OSS), integrating multi-vendor systems, and ensuring compliance with stringent sovereignty, security, and performance requirements.

In this role you will play a key role in:

• Governance & Compliance
• Stakeholder Management

Your profile

Required Experience

• Experience in E2E service architecture, network assurance, or telecom operations, preferably in a strategic or E2E Architect-level role.
• Expertise in designing and implementing OSS/BSS solutions for complex telecommunications environments (NOC, SOC, Service Desk).
• Proven experience with ServiceNow implementation, particularly Telecoms Service Management and Operations Management modules.
• Understanding of satellite and non-terrestrial network (NTN) operations.
• Demonstrated experience with AIOps concepts (anomaly detection, event correlation, RCA) and integrating OSS systems using TMF Open APIs and RESTful APIs.
• Familiarity with EU sovereignty requirements (GDPR, NIS2) and multi-vendor SIAM environments.
• Experience with telecom topology/service dependency modeling, graph databases, and data aggregation/cleansin

Preferred Certifications

• TM Forum Open API or Autonomous Networks certification.
• ITIL v4, DevOps, or SRE certification.
• Relevant OSS, cloud, or data engineering certifications.

If you're excited about this role but don't meet every requirement, we still encourage you to apply, your unique experience could be just what we need.

Make it real - what does it mean for you?

• Open access to digital learning platforms
• Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.
• Please opt in during the application process.

Need to know

• All roles will require a level of security clearance; BPSS OR Security ClearanceOR Developed Vetting.
• You can bring your whole self to work. At Capgemini building an inclusivefuture is part of everyday life and will be part of your working reality. We havebuilt a representative and welcoming environment, for everyone.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.