E2E Service Architect

Capgemini; Bath; On-site; GBP 90,000 - 120,000; Full time

Job summary

Capgemini UK is seeking an E2E Service Architect to design and govern the end‑to‑end service architecture for a satellite‑based telecom network. You will shape operational models (NOC, SOC, Service Desk, OSS) and align multi‑vendor systems with sovereignty, security, and performance requirements.

You will lead architectural direction, tooling and automation strategy, and ensure governance and compliance while engaging stakeholders across the business and technology teams.

Qualifications

• Experience in E2E service architecture, network assurance, or telecom operations, preferably in a strategic or E2E Architect‑level role.
• Expertise in designing and implementing OSS/BSS solutions for complex telecommunications environments (NOC, SOC, Service Desk).
• Proven experience with ServiceNow implementation, particularly Telecoms Service Management and Operations Management modules.
• Understanding of satellite and non‑terrestrial network (NTN) operations.
• Demonstrated experience with AIOps concepts (anomaly detection, event correlation, RCA) and integrating OSS systems using TMF Open APIs and RESTful APIs.
• Familiarity with EU sovereignty requirements (GDPR, NIS2) and multi‑vendor SIAM environments.
• Experience with telecom topology/service dependency modeling, graph databases, and data aggregation/cleansing.

Responsibilities

• Architectural Leadership
• Tooling & Automation Strategy
• Governance & Compliance
• Stakeholder Management

Skills

E2E service architecture

OSS/BSS design

ServiceNow Telecom

NTN operations

AIOps concepts

TMF Open APIs

GDPR & NIS2 awareness

Topology/graph data modeling

Education

Certifications: ITIL v4 / DevOps / SRE

TM Forum Open API / Autonomous Networks certs

OSS, cloud, data engineering certs

Job description

Your role

The E2E Service Architect will design, define, and govern the end‑to‑end service architecture for a large‑scale, multi‑national Network Management Service for a satellite‑based cellular broadband network. This role is pivotal in shaping the operational model (NOC, SOC, Service Desk, OSS), integrating multi‑vendor systems, and ensuring compliance with stringent sovereignty, security, and performance requirements.

In this role you will play a key role in:

• Architectural Leadership
• Tooling & Automation Strategy
• Governance & Compliance
• Stakeholder Management

Your profile

Required Experience

• Experience in E2E service architecture, network assurance, or telecom operations, preferably in a strategic or E2E Architect‑level role.
• Expertise in designing and implementing OSS/BSS solutions for complex telecommunications environments (NOC, SOC, Service Desk).
• Proven experience with ServiceNow implementation, particularly Telecoms Service Management and Operations Management modules.
• Understanding of satellite and non‑terrestrial network (NTN) operations.
• Demonstrated experience with AIOps concepts (anomaly detection, event correlation, RCA) and integrating OSS systems using TMF Open APIs and RESTful APIs.
• Familiarity with EU sovereignty requirements (GDPR, NIS2) and multi‑vendor SIAM environments.
• Experience with telecom topology/service dependency modeling, graph databases, and data aggregation/cleansing.

Preferred Certifications

• TM Forum Open API or Autonomous Networks certification.
• ITIL v4, DevOps, or SRE certification.
• Relevant OSS, cloud, or data engineering certifications.

If you're excited about this role but don't meet every requirement, we still encourage you to apply, your unique experience could be just what we need.

Make it real - what does it mean for you?

• Open access to digital learning platforms
• Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process.

Need to know

• All roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting.