Information Technology Operations Manager

Peaple Talent; Cardiff; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player in central Cardiff is seeking an experienced Head of IT to lead their IT function. This critical role involves executing the IT strategy, managing a dedicated team, and ensuring high standards of service delivery across multiple offices. With a focus on infrastructure initiatives and stakeholder engagement, you will play a vital role in safeguarding the IT infrastructure while fostering a collaborative environment. If you are a strategic leader with a passion for IT and team development, this opportunity is perfect for you.

Benefits

Minimum of 25 days holiday plus bank holidays

Two CSR days

Birthday day off

Death in service cover (twice annual salary)

Auto-enrolment pension scheme

Hybrid working

Employee Assistance Programme

Local business discounts

Professional fees paid (role-dependent)

Employee recruitment incentive scheme

Qualifications

• Proven senior IT management experience, preferably in legal or professional services sectors.
• Strong knowledge of IT service management and infrastructure operations.

Responsibilities

• Execute and oversee the existing IT strategy aligned with the company's goals.
• Manage and mentor IT professionals, fostering a collaborative environment.
• Oversee IT service delivery to meet business needs and SLAs.

Skills

IT service management

Infrastructure management

Leadership

Project management

Stakeholder engagement

Problem-solving

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Job description

People Talent has partnered with a leading professional service company based in central Cardiff, recruiting for an experienced Head of IT to lead their IT function.

This critical role will support a team serving approximately 750 staff members, ensuring the smooth implementation of the existing IT strategy while managing daily IT operations and maintaining high standards of IT service delivery to safeguard the IT infrastructure.

Role and responsibilities

1. Strategy Implementation: Execute and oversee the existing IT strategy aligned with the company's goals, ensuring effective and timely IT project delivery.
2. Team Leadership: Manage and mentor IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative, high-performance environment.
3. Service Desk Management: Ensure efficient operation of the service desk, providing excellent support across multiple offices.
4. Service Delivery: Oversee IT service delivery to meet business needs and SLAs, implementing best practices for IT service management and continuous improvement.
5. Infrastructure and Operations: Lead infrastructure initiatives to ensure reliable systems, compliance, and effective risk management.
6. Stakeholder Engagement: Collaborate with senior management to understand IT needs and communicate initiatives effectively across the organization.

Skills & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven senior IT management experience, preferably within legal or professional services sectors.
• Strong knowledge of IT service management, infrastructure, and operations.
• Experience in implementing IT strategies and leading large projects.
• Excellent leadership and team development skills.
• Strong problem-solving and decision-making abilities.
• Outstanding communication and stakeholder engagement skills.

Benefits

• Minimum of 25 days holiday plus bank holidays
• Two CSR days
• Birthday day off
• Death in service cover (twice annual salary)
• Auto-enrolment pension scheme
• Hybrid working
• Employee Assistance Programme
• Local business discounts
• Professional fees paid (role-dependent)
• Employee recruitment incentive scheme