Online Assistant

Sainsbury's; Trowbridge; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading company as an Online Assistant and ensure a joyful shopping experience for online customers. You will pick products, handle queries, and support delivery operations. We value flexibility, customer service, and attention to detail, providing full training and a range of benefits.

Benefits

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension

Sainsbury’s share schemes

Shopping discounts

Wellbeing support

Qualifications

• Comfortable with early morning starts and thriving in a fast-paced environment.
• Friendly and welcoming with enthusiasm for helping customers.

Responsibilities

• Picking and selecting products for online customers' orders.
• Handling customer queries and processing orders.
• Building knowledge about products and services.

Skills

Customer Service

Flexibility

Attention to Detail

Job description

What you’ll be doing:

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing excellent substitutions when products are out of stock.
• Using a handset that plans your route around the store, indicating what you need to select and the time allocated for each shop.
• Working behind the scenes to handle customer queries, process orders, and assist in loading vans for Home Delivery Drivers.
• Consistently serving customers with enthusiasm, supporting their questions, and proactively offering help.
• Building comprehensive knowledge about our products, services, and promotions to provide informed recommendations.
• Working flexibly across the store as needed.

What makes a great Sainsbury’s Colleague:

• Comfortable with early morning starts (most shifts begin at 4am) and thriving in a fast-paced, physical, high-energy environment, whether working alone or as part of a team.
• Friendly and welcoming, with genuine enthusiasm for helping customers.
• Enjoys working in a dynamic environment, using initiative to solve problems, and taking responsibility for tasks.
• Flexible and productive, committed to high standards across the store. Full training in various skills will be provided, offering opportunities to learn, develop, and try new roles.
• Comfortable learning to use new digital tools and technology to perform your job effectively, and capable of moving shopping containers weighing up to 15kg.
• Attentive to detail, maintaining a clean and clutter-free store, and always aiming to enhance the shopping experience for customers.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training, including:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every payday.
• Free food and hot drinks – provided in all our stores.
• Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
• Pension – company matches between 4-7.5% of contributions.
• Sainsbury’s share schemes – opportunity to buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
• Wellbeing support – including free access to our Employee Assistance Programme, offering confidential support and guidance.

Please note that our vacancies may close quickly, so we encourage candidates to apply early.

An inclusive place to work and shop

We are committed to being a truly inclusive retailer, where every colleague can reach their full potential, and every customer feels welcome.

We offer support such as enhanced discretionary leave for families, support for carers, and resources to help colleagues understand and excel in their roles. Our internal networks promote representation and help remove barriers.

We provide development opportunities, including mentorship, training, and career progression, celebrating diversity through initiatives and events. To learn more about our inclusivity efforts, please visit here.

If you require reasonable adjustments during the application or interview process, please let us know, and we will support you.

Responsibilities:

Working in our stores:

Our stores are vibrant, fast-paced environments at the heart of the community, offering outstanding value, quality, and service. As an Online Assistant, you will ensure a joyful shopping experience for our online customers, delivering everything they ordered from Sainsbury’s.

Eligibility:

• You must be above the school-leaving age in your country (School leaving age - GOV.UK).
• If shifts include hours before 6am or after 11pm, you must be at least 18 years old.
• You must have the Right to Work in the UK.