Online Assistant

Sainsbury's Supermarkets Ltd; Bath; On-site; GBP 15,000 - 20,000; Part time

Job summary

Join a leading retailer as an Online Assistant in Bath, where you'll ensure a joyful shopping experience for online customers. Your role will involve selecting quality products, handling customer queries, and working flexibly in a fast-paced environment. Enjoy market-leading benefits, including discounts and wellbeing support.

Benefits

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension matching

Sainsbury’s share schemes

Shopping discounts

Wellbeing support

Qualifications

• Must be at least 18 years old for early/late shifts.
• Right to Work eligibility in the UK required.

Responsibilities

• Picking and selecting products for online orders.
• Dealing with customer queries and processing orders.
• Working flexibly across the store.

Skills

Customer Service

Attention to Detail

Problem Solving

Job description

Rate: £12.45 per hour

Location: Bath Store, Bath, BA1 2DR

Hours: Part time, 12 hours per week

Contract type: Permanent

Business area: Retail

Requisition ID: 305523

Shift hours

Early shift: 04:00 - 08:00

Working in our stores:

Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality, and great service. As one of our Online Assistants, you’ll deliver a joyful shopping experience for our online customers, ensuring they receive everything they ordered from Sainsbury’s.

• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK.

What you’ll be doing:

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery or providing substitutions when products are out of stock.
• Using a handset that plans your route around the store, what you need to select, and how long you have to complete each shop.
• Working behind the scenes, dealing with customer queries, processing orders, and helping load vans for Home Delivery Drivers.
• Always ready to serve our customers brilliantly, supporting with questions, and proactively offering help.
• Building great knowledge about our products, services, and promotions to provide recommendations.
• Working flexibly across the store as required.

What makes a great Sainsbury’s Colleague:

• Happy with early morning starts (most shifts start at 4am) and working in a fast-paced, physical, and high-energy environment, often alone but also as part of a team.
• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Enjoys working in a fast-paced, physical, and high-energy environment, using initiative to solve problems and taking responsibility for tasks.
• Willing to work flexibly and productively to a high standard across the store; fully trained in various skills with opportunities to learn and develop.
• Comfortable learning to use new digital tools and technology and capable of moving shopping containers up to 15KG.
• Great attention to detail, keeping the store clean and clutter-free, always aiming to create the best shopping experience.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks – provided for colleagues in all stores.
• Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
• Pension – we’ll match between 4-7.5% of your contributions.
• Sainsbury’s share schemes – buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
• Wellbeing support – including free access to our Employee Assistance Programme for support and guidance on various issues.

Please note that our vacancies may close quickly, so we encourage early application.

An inclusive place to work and shop

We are committed to being an inclusive retailer, where every colleague can achieve their potential, and every customer feels welcome. We offer enhanced discretionary leave for families, support for carers, resources to support colleagues, and internal networks promoting diversity and inclusion. We also provide development opportunities like mentorship, training, and career progression. To learn more about our inclusivity efforts, please visit our website.

Should you require reasonable adjustments during the application or interview process, please let us know, and we will support you.