IT Support Engineer

JR United Kingdom; Bristol; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established software development company is seeking a Support Engineer to provide exceptional technical support to clients. In this role, you will assist with troubleshooting and resolving issues while collaborating with engineering teams. The ideal candidate will have a solid understanding of SQL and ITIL principles, ensuring efficient service delivery. This position offers a dynamic work environment where your contributions will directly impact customer satisfaction and operational efficiency. If you're passionate about technology and customer service, this opportunity is perfect for you.

Benefits

25 days holiday

Qualifications

• Experience in providing technical assistance to clients and partners.
• Proficient in SQL for database management.

Responsibilities

• Provide technical assistance to clients, partners, and vendors.
• Collaborate with teams to resolve technical issues.

Skills

Technical Support

SQL

ITIL Principles

Job description

Social network you want to login/join with:

Peaple Talent has partnered with an established software development company. They are looking for a Support Engineer to join their team and provide technical support to customers, assisting with troubleshooting and resolving issues.

The Role:

1. Provide technical assistance to clients, partners, and third-party vendors.
2. Use the internal ticket system to log and update support requests.
3. Collaborate with support and engineering teams to resolve technical issues.

The Candidate:

1. Awareness of ITIL principles.
2. SQL knowledge – Ability to create SELECT, UPDATE, INSERT, DELETE statements, and perform joins, index addition, and optimization.

The Package:

1. 25 days holiday.

Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.