Customer Service Advisor (Porth)

EE; United Kingdom; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a leading telecommunications company as a Customer Service Technical representative. In this full-time role, you'll assist customers with their mobile technology queries, offering solutions and support. Enjoy a competitive salary with opportunities for growth, flexible scheduling, and a supportive team culture. With comprehensive benefits including healthcare access and family leave, this position is designed to help you thrive both personally and professionally.

Benefits

Online GP access

Paid carer’s leave

Equalised family leave

Discounts on EE & BT products

Career development support

Volunteering days

Optional Private Healthcare

Qualifications

• No specific experience required; training provided.
• Natural helpfulness and calmness are essential.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Provide support for both simple and complex device issues.

Skills

Problem Solving

Relationship Building

Job description

Job Description

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate:£12.82

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll be speaking with customers over the phone about various mobile tech-related queries. Whether helping with simple device questions or more complex issues, you'll be making a difference by keeping people connected with their loved ones. You never know what challenges you'll face next.

No specific experience is required to join us. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We understand that life is dynamic, and this role is designed with flexibility in mind. We support your success by allowing you to schedule your own breaks, bank time, and offering occasional home working options, so you can manage appointments or family emergencies effectively.

What’s in it for you?

• A starting salary of £25,087, rising to £25,684 at 9 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends who are disabled, ill, or elderly.
• Family Leave: Equalised maternity, paternity, and adoption leave, offering 18 weeks of full pay and 8 weeks of half pay in the first year, regardless of how you grow your family.
• Discounts on EE & BT products, including Mobile and Broadband, saving you hundreds of pounds each year.
• Support to develop your career. We’re committed to helping you achieve your professional goals.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental cover for you and your family.

Along with these benefits, we offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?