Leasehold Manager

TN United Kingdom; Staines-upon-Thames; On-site; GBP 34,000 - 37,000; Full time

Job summary

A leading housing association is seeking a Leasehold Property Manager to deliver excellent property management services. The role involves managing a portfolio of estates, ensuring customer satisfaction, and collaborating with various stakeholders. The ideal candidate will have experience in property management, strong communication skills, and a full UK driving license. Join us for a rewarding career with flexible benefits and opportunities for professional growth.

Benefits

25-28 days holiday

Up to 8% pension

Flexible working

Learning opportunities

Health and lifestyle benefits

Cycle to Work scheme

Qualifications

• Experience in front-line property management.
• Knowledge of current housing law and best practices.

Responsibilities

• Deliver residential and commercial property management duties.
• Resolve customer queries promptly.
• Collaborate with colleagues and contractors.

Skills

Communication

Analytical Skills

Customer Service

Education

GCSE in Maths and English

Tools

Word

Excel

Job description

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Leasehold Property Manager

Location: Staines

Salary: £34,285 - £36,089

Contract: 13 months Fixed term contract, 35 hours per week, Monday to Friday

About us

We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services.

We operate across London and southern England, providing affordable, private, and social rented homes, student, NHS, and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.

Whilst we take a commercial approach to house building, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.

About the role

As a Leasehold Manager, you will be responsible for the delivery of an excellent property management service for a portfolio of commercial and residential mixed tenure estates and blocks, acting as the main point of contact for customers. A full clean driver’s licence is required for this role.

More about the role

• Deliver residential and commercial property management duties ensuring high customer satisfaction, conduct estate inspections, manage disputes and anti-social behaviour, enforce lease conditions, and be the main contact for customers.
• Resolve customer queries promptly, liaising with operational teams, customers, local authorities, and external managing agents.
• Work with the service charge team to ensure accurate financial management, including service charge estimates and accounts.
• Maintain accurate records of all customer contact.
• Collaborate with colleagues and contractors to ensure high standards of service across the portfolio.
• Build relationships with stakeholders and represent the Group at meetings and forums.
• Assist with policy and procedure updates to improve service delivery.

More about you

• Educated to GCSE level or equivalent in Maths and English (Grades A*- C).
• Willing to study towards IPRM membership (desirable).
• Experience in front-line property management.
• Knowledge of current housing law and best practices.
• Proficient in IT, including Word and Excel, with report-writing skills.
• Strong analytical skills.
• Excellent communication and interpersonal skills.
• Full UK Driving License.

Why join us?

We offer flexible benefits, salary exchange options, and rewards. Benefits include 25-28 days holiday, up to 8% pension, flexible working, and learning opportunities. All employees receive an annual allowance for health and lifestyle benefits and access to the Cycle to Work scheme.

We are committed to diversity, equality, and inclusivity, and encourage applications from all backgrounds.