Leasing Manager

deverellsmith; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in property management is seeking an experienced Property Manager for a high-end student residence in South Kensington. The role involves overseeing property management, conducting viewings, and enhancing customer experiences. If you have a dynamic personality and a passion for lettings, this is the opportunity for you.

Qualifications

• Experience in property management or lettings.
• Dynamic personality with a love for customer interaction.

Responsibilities

• Act as the primary representative for residents.
• Conduct property viewings and manage reservations.
• Drive customer satisfaction and achieve occupancy targets.

Skills

Customer Service

Communication

Problem Solving

Job description

3 days ago Be among the first 25 applicants

This range is provided by deverellsmith. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We are seeking an experienced and proactive Property Manager (leasing manager) to oversee a high-end student living residence in South Kensington.

In this brand new block, just about to complete, you will be the face of the lettings, meeting and greeting prospective students and their families, giving tours, and managing the property from initial meet and greet through to ongoing management.

We are looking for someone with a dynamic personality, someone who loves lettings and wants to be the face of the building.

Key Responsibilities

• Act as the primary customer-facing representative for current and prospective residents, ensuring a seamless and positive experience.
• Conduct property viewings for prospective residents and follow through to reservation.
• Continuously look for opportunities to improve processes and enhance customer experiences.
• Drive customer satisfaction across multiple platforms, including Student Hub, Google, and Home views.
• Achieve budgeted targets for occupancy, pricing, revenue, and Net Promoter Scores.
• Perform inventory check-in and check-out reports for all properties.

Conduct regular inspections of both occupied and vacant properties, reporting maintenance issues and breaches.

Manage the move-out process, including deposit releases through the TDS.

Accurately report and record all activity in line with company policies and controls.

Ensure data accuracy in relevant systems, including Concurrent.

Assist with the planning and execution of events and resident experiences.

Support office operations, including phone coverage, lobby management, and provide cover for other Student Manager roles during holidays or peak periods.

Assist team members with ad hoc tasks as required.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

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