Customer Advisor

SevernTrentLife; Wrexham; On-site; GBP 27,000 - 32,000; Full time

Job summary

Join a leading company as a Customer Solutions representative on a 12-month fixed-term contract. You will support customers in Welsh, providing essential information without scripts or sales targets. Comprehensive training provided for all levels of experience. Enjoy a vibrant office environment with great benefits including annual leave, bonuses, and a strong focus on community and inclusion.

Benefits

Annual company bonus of up to £1,500

23 days leave per year plus bank holidays

Flexible benefits scheme

Leading pension scheme

Free parking on-site

Income protection

Severn Trent shares scheme

Family friendly policies

Two volunteering days per year

Life insurance of 6 times salary

Qualifications

• Fluent Welsh speakers needed for customer support role.
• Positive attitude and caring demeanor are essential.

Responsibilities

• Assist customers with inquiries and provide accurate information.
• Work in a fast-paced environment handling various customer queries.

Skills

Fluent Welsh

Customer Focus

Positivity

Job description

Business Unit :Customer Solutions

Division :CS CC Customer Delivery

Pay Grade Level :Level 1 - Customer / Operational Frontline

Post end date :28-May-25

Salary Range :£27,456.08

Role Type :Fixed Term Contract

Secondment length :12 Months

Recruiter :Daniel McCormack

Manager Name :Tracey Price

We’re looking for passionate Welsh speaking people to join us on a 12 month fixed term contract.

LET’S CUT STRAIGHT TO IT

New job? Great! New career? Wonderful!

You’re not only looking for your next job. You’re looking for a career. A role where you can really make a difference. Where the possibilities are endless.

We’re looking for people to join us in our Customer Solutions department to support our customers - and with no scripts or sales targets you can be your best self. At Hafren Dyfrdwy, we want people, not robots.

Haven’t got customer service or water industry experience? Don’t worry, we can help you with that – we’ll give you all the training you need to succeed.

Sound good? Let us tell you more.

LET’S TELL YOU MORE

You’ll be the voice of Hafren Dyfrdwy. But just as important, you’ll be listening to what customers tell you and helping them with the right information. Every call is different; one minute you’ll be helping someone with their bill, the next you might be dealing with a leak. So, if you’re a good listener with attention to detail this is the role for you.

You’ll work in our busy customer hub full of like-minded people. It’s a great open plan office environment, based in Rhostyllen, Wrexham. There’s fun incentives, free parking, and free tea and coffee, all made with our marvellous water of course.

Don’t worry if this is something that you’ve not done before. We’re interested in what you can bring to the role. In return you’ll have training, so you’re well prepared and confident to take calls from our customers.

Our water is vital to our customers, so we need to be around when they need us. You’ll be working shiftstotalling40 hours per weekbetween the hours of 8:00am and 6:00pm, Monday to Friday – we don’t work weekends or Bank Holidays.

Don’t worry – you’ll always have plenty of notice of your shifts, plus lots of annual leave. We know you have a life outside work, too!

Still you? Excellent.

WHAT WE’RE LOOKING FOR

Limited or no experience? Don’t worry, we’ve got you.

Essential - We are looking for people who are fluent Welsh speakers to help us provide a great experience to our customers who prefer to correspond with us in Welsh, both written and verbal.

We want someone who’s keen to make a positive difference to our customers. Your character, positivity and a caring attitude are the things we’re looking for. It’s great if you have some kind of customer focused experience such as retail, hospitality, sales or similar. But even if you haven’t, we can help you with this.

It’s a fast-paced environment so you’ll need to be comfortable in resolving one query and then moving quickly onto the next.

At Hafren Dyfrdwy you can be the person you want to be. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.

And when it comes to inclusion, we’re making sure we keep up the progress with our wonderful working groups – LGBTQ+, Women in Operations & STEM, Disability and Ethnicity, who help us do just that.

We do more, because we care.

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.

Here’s some of our favourites:

• A great starting salary of £27,456.08, with a pay review each year!
• Annual company bonus of up to £1,500 (Applicable from 2025)
• 23 days leave per year - and another 8 days for bank holidays. Additional days’ leave will accrue for continuous service after 2, 4 and 5 years taking you up to 27 days. You can also buy another 5 days holiday per year on top of this.
• Flexible benefits scheme including discounted goods and services. This includes things from cinema tickets, shopping, restaurant vouchers holidays etc.
• Leading pension scheme – we will double your contribution (up to 8% when you contribute 4%)
• Free parking on-site
• Income protection covering half salary for up to five years if you are unable to work
• Severn Trent shares scheme, offering the opportunity to purchase discounted shares
• Family friendly policies
• Two volunteering days per year
• Life insurance of 6 times salary
• Income protection covering half salary for up to five years if you become unable to work
• Accident insurance

And when it comes to your health, we’ve recently launched a new 'health fund' to help contribute to private medical treatment for those struggling to get treatment on the NHS. Plus, we’ll also look after your wellbeing with our free physio, mental health counselling and virtual GP service.

LET’S GO

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.