Maintenance Manager

Crimson Hotels; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

Crimson Hotels is seeking a hands-on Maintenance Manager to ensure efficient operations and guest satisfaction. The role involves managing maintenance tasks, leading a team, and ensuring adherence to quality standards. Ideal candidates will have experience in Facilities Management and a commitment to exceptional guest service.

Benefits

Hotel room discounts

50% off food and beverages

Additional annual leave on birthday

Access to Private Healthcare Plan

Complimentary meals during shifts

Free on-site parking

Recognition awards

Pension scheme

Tailored training

Qualifications

• Previous experience in Facilities Management.
• Strong communication and organizational skills.

Responsibilities

• Manage maintenance service and team to ensure productivity.
• Inspect guest rooms and public areas for quality standards.
• Coordinate with Housekeeping and Front Office departments.

Skills

Communication

Organizational Skills

Flexibility

Education

Facilities Management Qualifications

Job description

Here at Crimson Hotels

We know our team members are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, personal growth, and a supportive work environment. We also offer a host of exceptional team member benefits.

We’re looking for an experienced and friendly hands-on Maintenance Manager with strong technical skills, an eye for detail, and the ability to deliver flawless service to join our team.

The Role

As a Maintenance Manager, you will play a key role in ensuring efficient maintenance operations that meet hotel brand standards, providing excellent guest experiences and achieving 100% guest satisfaction.

Your key duties will include:

1. Managing the maintenance service and team by planning and allocating work duties to ensure productivity, room availability, and guest satisfaction.
2. Leading by example through participation in hands-on maintenance tasks and acting as a point of contact for maintenance-related jobs.
3. Reporting and logging any maintenance defects found in rooms and other areas.
4. Managing stock control and maintenance of equipment efficiently.
5. Inspecting guest rooms and public areas to ensure quality standards.
6. Coordinating efforts with Housekeeping, Maintenance, and Front Office departments.
7. Documenting and resolving issues with discrepant rooms, and managing room assignments.
8. Assisting management with training, scheduling, and adhering to safety and security policies; reporting safety hazards or accidents.
9. Developing positive working relationships with colleagues and responding appropriately to their concerns.
10. Ensuring adherence to quality standards and using computers or point-of-sale systems for work-related tasks.
11. Working with the Operations Manager to uphold health, safety, and security practices, including emergency procedures.

What we need from you

Previous experience in Facilities Management, with relevant qualifications (e.g., H&S, legionella, plumbing, electrical). A commitment to delivering exceptional guest service, strong communication and organizational skills, a can-do attitude, and flexibility are essential. Good command of English is required.

What we offer you

• Hotel room discounts within Crimson Hotels and across the IHG brand worldwide, plus 50% off food and beverages.
• Additional annual leave on your birthday.
• Access to a Private Healthcare Plan.
• Complimentary meals and refreshments during shifts.
• Free on-site parking.
• Recognition awards and employee schemes.
• Pension scheme.
• Training tailored to the role.

Eligibility

• Applicants must be eligible to work in the UK and provide proof of eligibility. Crimson Hotels is an equal opportunities employer and encourages applications regardless of sex, race, age, disability, sexual orientation, gender identity, religion, marital status, or pregnancy.