Moorings Maintenance Manager

Canal & River Trust; Newark on Trent; Remote; GBP 39,000; Full time

Job summary

The Canal & River Trust is seeking a Moorings Maintenance Manager who will oversee maintenance and repair activities, ensuring safety compliance and effective customer service. This role, primarily remote with mandatory site visits, requires experience in construction or engineering, alongside strong communication and management skills. In addition to a competitive salary, the position offers a range of employee benefits, including a car allowance and paid volunteering leave.

Benefits

Car Cash Allowance

25 days paid holiday

Annual learning & growth award

Free access to counselling services

Employee benefits and discounts

2 days paid volunteering leave

Qualifications

• Essential experience in construction, engineering, or building fields.
• NEBOSH Certification or equivalent in Health & Safety.
• Full driving license and customer engagement skills.

Responsibilities

• Oversee maintenance and repairs on mooring sites, ensuring safety compliance.
• Manage contractors and assess service delivery quality.
• Conduct regular site visits and communicate effectively with customers.

Skills

Construction knowledge

Contract management

Diagnosis skills

IT skills

Customer service communication

Education

NEBOSH Certification

Degree in relevant discipline

Tools

SAP

Job description

Job Purpose

We are the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Every role across the Trust plays it's part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions.

We runwaterside mooring as part of our discretionary commercial business activities. This income is really important because it goes towards the work we do to bring the waterways to life for everyone. Our mooring sites comprise of those on the main lines of the canal/river which can either be next to the towpath or on the opposite bank, or they can be located ‘offline’ which includes small basins, lay-bys and marinas. The numbers of boats at eachsitevaries greatly from 1 to over 50.

We currently looking for a Moorings Maintenance Manager who will be responsible for overseeing basic maintenance and repair activities; supervising contractors to deliver customer driven service and product improvements within a safe environment.

As the Mooring MaintenanceManager you will ensure that health and safety and welfare issues are communicated effectively and promoted within their area of responsibility. The job holder will fully understand their responsibilities for and fulfil their duties in accordance with the Trusts policy and procedures. The role will require a minimum level of site attendance at mooring sites which are predominantly within northern canal network, approximately 2 days per week would be anticipated, however, operational issues can occur at any time and this may require increased time on mooring sites as and when the need arises.

To learn more about Moorings: https://canalrivertrust.org.uk/enjoy-the-waterways/boating/moorings/waterside-mooring

https://www.watersidemooring.com/Home/OurMooringsExplained

Our-values (https://canalrivertrust.org.uk/refresh/media/thumbnail/35240-our-values.pdf).

Location & coverage

Our Mooring Maintenance Manager vacancy will be offered on a remote working basis, with a requirement to attend our main hub spaces as and when required for team working and collaborative meetings.

Relevant Hubs: Leeds, Ellesmere Port, Burnley, Newark.

Travel throughout the regional waterway network will also be expected to enable site visits and to shadow colleagues as part of our buddy system. The role covers the North of England, covering the canal network from around Leeds coming down to, give or take, the Stoke area.

The regularity & flexibility of travel will be discussed further at interview stage. Regular accessibility to the local network is essential in order to fulfil duties.

See our canal network here: (https://canalrivertrust.org.uk/enjoy-the-waterways/canal-and-river-network).

Knowledge, Skills/Qualifications & Experience

Key Accountabilities:

The job holder will support the delivery of the Trust’s key business objectives through the delivery of their key deliverables as follows:

• Carry out frequent and regular mooring site visits to assess condition of assets, identify defects and assess the level of service provided by the Trust’s waste, vegetation and property maintenance contractors.
• Regularly review site specifications and maintenance plans to ensure appropriate levels of service are maintained.
• Carry out basic maintenance and repairs (e.g., painting, securing boundaries, erecting signage, repairing locks, fixing leaking water taps, removing blockages, securing/protecting trip hazards) on mooring sites and recognising when & where to seek external / internal resource.
• Respond to works identified from customers and the Mooring Sales Manager within defined service standards utilising internal or external resources.
• Review contractors’ applications for payment to validate that work being claimed for by the contractor has been carried out to the right specification and the price is as agreed in the contract.
• Feedback on the standard of contractors’ performance and attend meetings with contractor representatives as necessary.
• Support & contribute to plans for site development and/or improvement projects to meet business plan targets.
• Undertake risk assessments and other site assessments needed including visitor risk elements
• Reporting of incidents, accidents, positive interventions and near misses.
• Develop robust and effective communication methods to help deliver excellent customer service (including making face to face contact with customers).
• Maintain SAP asset data ensuring it is accurate, up to date and reporting on this data as necessary.
• Carry out consistency checks in compliance with environment and heritage standards through compliance with Environment Appraisals.
• Monitor adherence of statutory testing and agree works/actions which result from it.
• Consult local mooring customers on service standards, site rules, and other local issues as well as handling general enquiries relating to maintenance activity.
• Operational issues can emerge at any time requiring the Mooring Maintenance Manager to be available for working outside of their usual contracted hours.

Experience, Skills & Qualifications

Essential:

• Demonstrable experience in construction, building or engineering related fields, including knowledge of managing, planning, and sizing a job for delivery.
• NEBOSH Certification or other formal Health & Safety qualifications e.g. IOSH or NVQ.
• Contract management & contract delivery experience.
• Diagnosis skills in analysing building / building / facility services defects.
• Good standard of writing, numeracy, and IT skills (including Microsoft packages).
• Full driving licence appropriate for vehicle to be driven.

Desirable:

• Educated to degree level (or equivalent) in relevant discipline.
• Experience working with CDM procedures (The Construction (Design and Management) Regulations 2015).
• CSCS card or SSSTS certifications (Site safety accreditations).
• Knowledge of SAP.

To Apply:click on the "Apply for this job" button and follow the process - complete the application form & upload current CV.

If you have any questions about the role please contact [e-mail]

We are currently conducting our interview processes virtually as we continue to respect and follow necessary social distancing guidance to protect our team and our candidates.You may be invited to a face to face further stage interview which will always be conducted following strict social distancing guidelines.

What We Offer

In addition to your annual base salary of £33,677, you will benefit from a Car Cash Allowance (£390 per month), a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits, all of which can be found here (https://canalrivertrust.org.uk/about-us/work-for-us/our-benefits). These include:

£38,357 inclusive of allowances

• 25 days paid holiday, plus paid Bank Holidays, increasing to 27 days plus Bank Holidays after 3 years
• Home working status with ‘hub’ facilities available if a need to work outside of home – flexibility. Monday to Friday working, no weekend working.
• Annual £200 personal learning & growth award to spend on any learning related activity – hobbies; aspirations etc.
• Free access to specialist counselling on a range of issues – health; financial; lifestyle; well-being; domestic & neighbourly matters.
• Access to a range of employee benefits including – store discounts; boating holiday discounts; holiday purchase scheme.
• 2 days paid volunteering leave, volunteering for local community project work.

At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.

All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.

When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations. Come and share your passion and knowledge with a team that makes a difference to millions of people every day.

Find out more about us on our website: https://canalrivertrust.org.uk/about-us