Associate, Client Manager

Standard Chartered; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading bank is seeking a Client Manager Associate to enhance client engagement in their fintech portfolio. The role focuses on managing client journeys, proactive account engagement, and collaboration across teams to deliver exceptional service. Candidates should have strong communication skills and a commitment to process excellence.

Benefits

Core bank funding for retirement savings

Medical and life insurance

Flexible working options

Annual leave and parental leave

Proactive wellbeing support

Continuous learning opportunities

Inclusive and values-driven environment

Qualifications

• Fluency in English required; additional languages a plus.
• Experience in a client-facing, banking, or operational role is highly desirable.
• Strong working knowledge of CIB products and client needs preferred.

Responsibilities

• Manage client relationships across onboarding and credit fulfilment.
• Ensure clients experience seamless, proactive service.
• Drive continuous improvement through automation and best practices.

Skills

Client Relationship Management

Process Execution & Efficiency

Cross-Functional Collaboration

Risk & Compliance Awareness

Analytical Thinking & Problem Solving

Effective Communication – Written & Verbal

Stakeholder Influence

Tech-Savvy and Adaptable

Education

Bachelor’s degree or equivalent experience in Business, Finance, or related field

Job description

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Job Description

Are you passionate about delivering exceptional client service in a fast-paced environment? We’re looking for a Client Manager Associate to help shape the future of client experience in our fintech portfolio. This role is all about end-to-end client journey management, proactive account engagement, and seamless orchestration across multiple stakeholders. If you're a driven team player with strong communication and process management skills—we’d love to hear from you.

Job Description

Are you passionate about delivering exceptional client service in a fast-paced environment? We’re looking for a Client Manager Associate to help shape the future of client experience in our fintech portfolio. This role is all about end-to-end client journey management, proactive account engagement, and seamless orchestration across multiple stakeholders. If you're a driven team player with strong communication and process management skills—we’d love to hear from you.

Key Responsibilities

Client Engagement & Delivery

• Manage client relationships across onboarding, credit fulfilment, due diligence, data maintenance, and offboarding
• Ensure clients experience seamless, proactive service from initiation to ready-to-transact status
• Act as a key point of contact for client inquiries, supporting resolution and building trust.
  
  

Process Excellence

• Own process execution and ensure alignment with internal policies and regulatory standards
• Collaborate with RMs, Product, Legal, Compliance, and Ops to deliver optimal client outcomes
• Drive continuous improvement through automation, standardisation, and best practices
  
  

Risk & Documentation Oversigh

• Ensure credit documentation is accurate, timely, and compliant
• Proactively manage risk triggers, monitoring reports, and client account activity
• Escalate and remediate deficiencies or policy exceptions with urgency and care
  
  

Process

• Review and monitoring of ASTAR reports
• Document Deferral Waiver (DDW) requests, Temporary Excess Request (TER), and SIF for allocation of limits
• Seek Early Alert Reporting (EAR) / CG12 waivers for overdue
• Support the RM in reviewing client account activity review
• Support LTP Trades and release of Trade Offerings
  
  

Skills And Qualifications

Skill

• Client Relationship Management
• Process Execution & Efficiency
• Cross-Functional Collaboration
• Risk & Compliance Awareness
• Analytical Thinking & Problem Solving
• Effective Communication – Written & Verbal
• Stakeholder Influence
• Tech-Savvy and Adaptable
  
  

Qualification

• Bachelor’s degree or equivalent experience in Business, Finance, or related field
• Fluency in English required; additional languages a plus
• Experience in a client-facing, banking, or operational role is highly desirable
• Strong working knowledge of CIB products and client needs preferred
• Passion for delivering outstanding service and streamlining operations.
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Banking

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