Senior Audio Visual Service Engineer

Alecto Recruitment; London; Remote; GBP 40,000 - 50,000; Full time

Job summary

Alecto Recruitment is seeking an AV Field Service Engineer to provide technical support for AV solutions across London. This role involves troubleshooting AV systems, ensuring compliance with service level agreements, and working closely with clients to deliver exceptional service. The position offers a competitive salary, flexible working conditions, and opportunities for professional development.

Benefits

Company-provided laptop and mobile phone

Competitive overtime pay scheme

Pension scheme with employer contributions

Generous holiday allowance

Flexible working environments

Employee well-being initiatives

Ongoing training and development opportunities

Company-branded workwear and accessories

Qualifications

• Experience in AV/VC technology and system integration.
• Full UK driving licence required.
• Ability to work independently and in high-pressure environments.

Responsibilities

• On-site AV troubleshooting and technical support.
• Providing remote technical support via various communication tools.
• Ensuring compliance with service level agreements.

Skills

Technical problem-solving

AV system troubleshooting

Client-facing communication

Attention to detail

Customer service

Health & safety protocols

Education

Certification in AV technologies

Tools

Microsoft Dynamics

Microsoft Teams

Job description

Job Title: AV Field Service Engineer
Reporting to: Service Manager
Location: Field-Based / Remote Working

Overview

A leading provider of Audio Visual (AV) solutions is seeking a highly skilled AV Field Service Engineer to join their expert team. This role offers an exciting opportunity to work with cutting-edge AV, VC, and IT integration technologies, providing exceptional technical support and service to high-profile clients across London predominantly, but there is the occasional need for travel to other parts of the UK and Europe.

Benefits & Package

• Basic salary around 40,000 - 50,000
• Company-provided laptop, mobile phone, IT equipment, and tools.
  
• Competitive overtime pay scheme.
  
• Pension scheme with employer contributions.
  
• Generous holiday allowance (5 weeks + bank holidays, including Christmas allocation).
  
• Flexible working environments and a focus on work-life balance.
  
• Employee well-being initiatives, including team-building events, social activities, and company perks.
  
• Ongoing training and development opportunities.
  
• Company-branded workwear and accessories.
  

Key Responsibilities

• On-site AV troubleshooting and technical support, covering London and occasional UK and European travel.
  
• Handling AV/VC issues from diagnosis to resolution across a range of audio-visual systems.
  
• Providing remote technical support via email, phone, video conferencing, and remote access tools.
  
• Ensuring compliance with service level agreements (SLA) for response times and issue resolution.
  
• Staying up to date with AV technologies, including Crestron, Q-SYS, Logitech, Shure, Poly, Microsoft Teams, Zoom, and Dante Controller.
• Performing preventative maintenance and documenting findings.
  
• Conducting end-user training to ensure correct system usage.
  
• Updating commissioning documents and AV/IT schedules.
  
• Collaborating with sales and service contract teams to enhance client relationships and service offerings.
  
• Driving continuous improvement initiatives within the service department.
  

Cross-Team Working

• Working closely with AV design, commissioning, delivery, and logistics teams to ensure seamless service execution.
  
• Efficiently using business management tools such as Microsoft Dynamics and Teams.
  
• Supporting the administration and HR team in welfare, performance appraisals, and team-building efforts.
  

Key Skills & Attributes

• Strong technical problem-solving skills with a proactive approach to AV system troubleshooting.
  
• Passion for AV technology, with expertise in AV, VC, and IT system integration.
  
• Ideally certified in some of Crestron, Q-SYS, Logitech, Shure, Poly, Microsoft Teams, Zoom, Dante Controller
• Excellent client-facing communication skills and ability to build long-term relationships.
  
• High level of organisation with attention to detail and ability to work to deadlines.
  
• Professional approach to customer service, with a focus on delivering the best possible AV solutions.
  
• Strong adherence to health & safety protocols and industry best practices.
  
• Ability to work independently and within a team in high-pressure environments.
  
• Full UK driving licence required.
  

This is an exceptional opportunity for an experienced Senior AV Engineer looking to further their career in the audio-visual industry. If you have a passion for AV/VC technology, strong technical expertise, and a dedication to delivering best-in-class AV support, we'd love to hear from you.

Apply today to join a leading team in the AV industry!

About the Company:

The company specialises in delivering high-end AV solutions to a wide range of clients, from corporate offices to cutting-edge collaboration spaces. They've built a reputation for quality and innovation, working on projects that challenge the norm and exceed expectations.

This is a chance to join a growing team where your contributions will be valued, and you'll have opportunities to grow your skills and career.

If this sounds like the right role for you, we'd love to hear from you. Apply now to join a team where your technical skills will make a real difference!

INDAV

You could be an:

Senior AV Field Service Engineer, AV Support Engineer, AV/VC Specialist, Audio Visual Service Engineer, Field Service Engineer, AV Systems Technician, Technical Support Engineer, Unified Communications Technician, Video Conferencing Support Engineer, AV Installation Technician, On-Site AV Engineer.