Client Services Manager / Project Manager

TN United Kingdom; Leicester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in Leicester is seeking an experienced project/account manager for their client services department. The role involves managing multiple projects, delivering excellent customer service, and maintaining effective client relationships. Ideal candidates should have strong project management skills and experience in a similar role. This position offers a dynamic work environment with a focus on client satisfaction.

Qualifications

• Experience in a similar role, preferably from a POS background.

Responsibilities

• Deliver outstanding customer service to demanding clients.
• Manage up to 30 projects simultaneously.
• Maintain high attention to detail and strong communication.

Skills

Communication

Attention to Detail

Time Management

Interpersonal Skills

Multi-tasking

Prioritization

Tools

MS Office

Job description

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Client:

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

42f50c44cc34

Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

Job Description:

Thorn Baker Industrial Recruitment is seeking an experienced client-facing (internal only) project/account manager with strong project management skills for their team.

The ideal candidate will have experience in a similar role, preferably from a POS background.

The Job:

1. Work in the client services department.
2. Deliver outstanding customer service with excellent communication and attention to detail to demanding clients in a fast-paced environment.
3. Manage internal projects and administration of up to 30 projects simultaneously, with an average of 15-20.
4. Handle new client briefs daily, understand, prepare, and present them for processing across various departments.
5. Manage multiple project stages from start to finish, keeping clients informed of progress.
6. Work Monday to Friday, 8am-5pm, with a 4pm finish on Fridays.
7. Salary is negotiable based on experience.
8. Require good interpersonal skills, excellent time management, multi-tasking, prioritization, reporting, and IT skills (MS Office).
9. Build and maintain effective client and internal relationships.
10. Maintain high attention to detail and strong communication skills.
11. Be target driven, independent, efficient, and methodical with accurate record-keeping.

For further information, call our office at 0116 429 3102 or email: [emailprotected].

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