Client Services Manager / Project ManagerNew

TN United Kingdom; Leicester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading recruitment agency is seeking an experienced project/account manager to join their client services department. The role involves managing multiple projects, delivering excellent customer service, and maintaining client relationships in a fast-paced environment. Ideal candidates will possess strong project management skills and proficiency in MS Office.

Qualifications

• Experience in a similar role, preferably from a POS background.

Responsibilities

• Deliver excellent customer service through effective communication.
• Manage internal projects and administration for up to 30 projects.
• Participate in all aspects of the project management cycle.

Skills

Interpersonal Skills

Time Management

Multi-tasking

Prioritization

Reporting Skills

Communication

Tools

MS Office

Job description

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Client:

Thorn Baker Group

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

d1bd22701ec1

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

Job Description:

Thorn Baker Industrial Recruitment is seeking an experienced client-facing (internal only) project / account manager with strong project management skills for their team.

The ideal candidate will have experience in a similar role, preferably from a POS background.

The Job:

1. Work within the client services department.
2. Deliver excellent customer service through effective communication and attention to detail, managing demanding clients in a fast-paced environment.
3. Manage internal projects and administration for up to 30 projects simultaneously, with an average of 15-20.
4. Handle new client briefs daily, understand and prepare them for processing through various departments, managing multiple stages of projects from estimation to dispatch, while keeping clients informed.
5. Participate in all aspects of the project management cycle from start to finish.
6. Work Monday to Friday, 8am-5pm, with a 4pm finish on Fridays.
7. Salary is negotiable based on experience.
8. Require good interpersonal skills.
9. Possess excellent time management, multi-tasking, and prioritization skills.
10. Have strong reporting skills.
11. Be proficient in IT skills, especially MS Office.
12. Build and maintain effective client and internal relationships.
13. Exhibit high attention to detail.
14. Possess strong written and verbal communication skills.
15. Be target-driven, independent, and efficient.
16. Maintain accurate records and report accordingly.