Support Specialist - (On Site)

NielsenIQ; Stockport; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to join their dynamic team in Stockport. This role involves providing both remote and onsite support, ensuring the smooth operation of IT systems while engaging with internal customers to resolve issues efficiently. You will play a crucial role in maintaining user accounts and proactively monitoring systems, all within a collaborative and flexible working environment. If you have a passion for technology and excellent problem-solving skills, this is an exciting opportunity to contribute to a forward-thinking company committed to diversity and inclusion.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• Excellent communication skills and a friendly, approachable manner.
• Ability to work autonomously and manage several cases simultaneously.

Responsibilities

• Provide IT support both remotely and onsite, ensuring effective problem diagnosis.
• Set up user accounts and maintain systems proactively.

Skills

Active Directory

IT Support

Problem Solving

Communication Skills

Time Management

Customer Service

Job description

Company Description

At NIQ, as one of the largest global consumer intelligence company, we pride ourselves in our ability to reveal new pathways to sustainable growth - for our clients, our people, and the world. At our core, we’re a diverse team of talented people who leverage data and technology to turn aspiration into reality. We'll enable you to take your future into your own hands and play a leading role in our story.

Job Description

Responsibilities:

• Active Directory experience is a must
• IT Support (remote and onsite)
• Problem investigation
• Problem diagnosis
• Solution Implementation
• Communication with internal customer throughout process
• Escalation of problem where appropriate
• Set up of user accounts
• Proactive support – on going maintenance and monitoring of systems in accordance with appropriate plans
• Preparation of equipment and services in line with work specification and appropriate deadlines
• Implementation of hardware and services through onsite or remote work
• Ongoing documentation and updating of records regarding supported assets.

Qualifications

The Ideal Candidate will possess:

• Excellent Communication skills and telephone manner
• Excellent time management skills and the ability to prioritise and manage several open cases at the same time
• Ability to work autonomously and learn fast
• Ability to work as part of a team
• Possess initiative and be willing to go the extra mile
• Friendly and Approachable manner and experience in customer service, technical support experience and will held a previous client facing/desk side role position.
• A passion for IT and technology
• Excellent problem solving skills

Additional Information

This role is On site in Our Stockport Office.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:https://nielseniq.com/global/en/news-center/diversity-inclusion