Senior Operations Manager

TN United Kingdom; Exeter; On-site; GBP 50,000 - 65,000; Full time

Job summary

An exciting opportunity to join the Medicine Care Group as a Senior Operations Manager for Gastroenterology, Hepatology, Endoscopy & Bowel Cancer Screening. This fixed-term role involves leadership, service management, and ensuring high standards of patient care across multiple services. The position requires strong operational skills and the ability to manage performance targets effectively.

Benefits

Paid Annual Leave

Occupational Health Services

Wellbeing Activities

Funding for Qualifications

NHS Pension Scheme

Qualifications

• Provide leadership for service management and performance.
• Ensure delivery of patient access targets and key performance indicators.

Responsibilities

• Lead operational performance and finance across services.
• Participate in the designated on-call rota.

Skills

Leadership

Service Management

Operational Performance

Job description

Social network you want to login/join with:

Royal Devon and Exeter NHS Foundation Trust

Location:

Exeter, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

8ade46f1aa07

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

Job Description:

Role Summary

An exciting opportunity has arisen to join the Medicine Care Group at The Royal Devon University Healthcare NHS Foundation Trust in the role of Senior Operations Manager for Gastroenterology, Hepatology, Endoscopy & Bowel Cancer Screening (Northern and Eastern services).

This role will be challenging but varied, working closely with busy and dynamic services, alongside Medical Leads, the Clinical Matron, and wider MDT. This is a month fixed-term position commencing July 5.

About the Role

For more information on the Job Description and Responsibilities, please click the link below.

More detail about the role

The Senior Operations Manager is intended to provide leadership to ensure high standards of service management and consistent, optimal performance across a defined range of services within the wider Care Group. This includes operational performance, finance, workforce, safety and quality, service development, and transformation.

The post holder will provide strong operational leadership within their area of responsibility to ensure transformative, effective, and efficient delivery of cross-site services.

The Senior Operations Manager will have input into the development and implementation of the Care Group plan to maintain patient care at the highest levels of safety and effectiveness; ensure efficient and equitable use of resources; promote a culture that is progressive and inclusive; and meet the objectives within the Trust's priorities and operational plan.

The post holder will be responsible for ensuring the delivery and reporting of patient access targets; a range of key performance indicators covering urgent and emergency care, elective care including referral to treatment times, cancer & diagnostic waiting times; financial performance; and delivering value within the services managed.

The post holder may be required to deputise for the Care Group General Manager/Head of Service, representing services within their domain at internal and external meetings.

The post holder will participate in the designated on-call rota (depending on experience and following training), taking overall responsibility for the site out of hours, including during major incidents.

We encourage interested applicants to contact us to discuss the role prior to application.

Working Pattern: Monday - Friday, hours

Interview Date: Week commencing 2nd May, 5

For further information, please contact: Laura Custerson, Care Group General Manager.

Note: This is a fixed-term contract for months. Current NHS employees may consider this a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We encourage applications from individuals of all backgrounds, cultures, and abilities. We recognize the benefits of a diverse workforce that reflects our communities.

Preference will be given to staff with ‘Priority’ and 'At Risk' status, including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close the vacancy when sufficient applications are received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2, combining the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern, and Mid Devon, we have a large workforce, making us the largest employer in Devon. Our services cover over 2,000 square miles and serve more than 1 million people, including some specialist services that extend to Cornwall and the Isles of Scilly.

We provide emergency, specialist, and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford), along with integrated health and social care services across various settings, including community inpatient hospitals, outpatient clinics, and homes. We also offer primary care, specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies, and strong links to universities enable us to be at the forefront of research and innovation, providing world-class care.

Our values are central to our work; click here to learn more.

It is an exciting time to join the Royal Devon as you help shape our services during our ongoing integration journey.

Looking after you is important to us.

We support our staff in maintaining a healthy work-life balance through flexible working and family-friendly policies.

NHS starting benefits include days paid annual leave (plus bank holidays), and access to occupational health services, counseling, wellbeing activities, and groups.

We aim to develop and support you and your team, including funding for qualifications, days off for study, CPD, or rotational placements.

Salary is not the only benefit

Our staff enjoy discounts, salary sacrifice schemes, car lease options, the NHS Pension scheme, and the Cycle to Work scheme, among other benefits.

If interested, we would love to hear from you.