Customer Service Advisor (Stockton-on-Tees)

JR United Kingdom; Stockton-on-Tees; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their Payment Support Team in Darlington. This role is perfect for individuals with a wealth of life experience who can help navigate challenging situations. You will assist customers with billing queries and provide a personal, brilliant service. The position offers a starting salary of £25,087, rising to £25,684 after 8 months, along with flexibility to manage your commitments. Enjoy a supportive team culture, career development opportunities, and various perks that enhance your work-life balance. Apply now to make a real difference!

Benefits

Online GP access 24/7

Market-leading paid carer’s leave

Family leave with full and half pay

Discounts on EE & BT products

Support for career development

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental insurance

Qualifications

• Wealth of life experience to navigate challenging situations.
• Transferable skills from personal life or work experience.

Responsibilities

• Support and guide customers during difficult times.
• Assist with billing queries and payment issues.

Skills

Customer Service Skills

Problem-Solving

Communication

Job description

Customer Service Advisor (Stockton-on-Tees)

Client:

EE

Location:

Stockton-on-Tees, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Where: Darlington

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Shifts: The department is open from 08:00am until 06:00pm, with no late evening shifts and only one weekend in three!

Are you someone with a wealth of life experience that can help navigate challenging situations? Whether it’s resilience from raising a family or life skills from building relationships, your transferable skills could make you successful in a Payment Support role with EE.

Join our Payment Support Team in Darlington to support and guide customers during difficult times. You’ll help with billing queries, assist those behind on payments, and more, providing a personal, brilliant service with training provided.

This role offers flexibility to support your life commitments, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses
• Online GP access 24/7 for you and your immediate family, fully funded
• Market-leading paid carer’s leave, up to 2 weeks
• Family leave: 18 weeks full pay and 8 weeks half pay in the first year
• Discounts on EE & BT products, saving hundreds of pounds annually
• Support for career development and growth
• Season Ticket Travel Loan to assist with commuting costs
• Volunteering days to give back to your community
• Optional private healthcare and dental insurance

Join a team with a great culture, support, and training to build a lasting career. Apply now!