Front of House Manager

Blue Octopus Recruitment Ltd; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A not-for-profit charity is seeking a Front of House Manager for their new care home in Calcot, Reading. The role involves administrative support, managing enquiries, and engaging with the community. Ideal candidates will have strong organizational and communication skills, along with a commitment to enhancing the lives of older people. The position offers a supportive environment with various benefits.

Benefits

Group Pension Plan

Generous annual leave

Wellbeing support

Learning and development opportunities

Monthly prize draws

Retail discount schemes

Access to affordable loans

Health cash plans

Cycle to work scheme

Referral bonus

Qualifications

• Experience in providing efficient, timely, and confidential administrative support.
• Familiar with financial and HR policies and procedures.

Responsibilities

• Act as the first point of contact for all enquiries and visitors.
• Plan events within the care home to engage the local community.
• Manage and support the move-in and move-out processes for residents.

Skills

Communication

Organizational Skills

Interpersonal Skills

Sales and Marketing Knowledge

Education

GCSE Maths

GCSE English

AAT or NVQ Level 2 in Administration

Tools

Microsoft Office 365

Job description

Permanent – Full Time (37.5 hours per week)

Monday to Friday (may include some evenings and weekends)

We are a not-for-profit charity dedicated to providing excellent care with a family feel. We have been supporting older people for over 100 years. The charity offers care home and day care services for older people, as well as grants for those in financial difficulty.

We are seeking a Front of House Manager to work alongside the management team to ensure the successful opening of our new home in Calcot, Reading. Our state-of-the-art care home will feature:

• 66 luxury bedrooms with ensuite wet rooms.
• A cinema for residents to enjoy movie nights and entertainment.
• A stylish salon offering professional pampering.
• A peaceful library for reading and reflection.
• A vibrant bar for socialising and relaxation.

Our modern facilities are designed to create a warm and homely environment where residents feel safe, valued, and supported. The home will be a vibrant, welcoming community providing exceptional residential, dementia, and respite care.

Are you an experienced administrator looking for the next exciting step in your career? Are you comfortable working in a fast-paced environment with a wide range of responsibilities and enquiries? Do you want to feel that your work makes a real difference in older people's lives?

You will be a key member of our dedicated management team, acting as the first point of contact for all enquiries and visitors, and implementing initiatives to generate customer enquiries to maximise revenue. Your role will include general administration tasks such as invoicing, ordering supplies, and booking training.

Supporting the wider team, you will plan events within the care home to engage the local community and assist the activities team with administrative tasks for residents. You will actively manage and support the move-in and move-out processes for residents, ensuring all bedrooms are maintained to "showroom standard" at all times. No two days will be the same!

Our ideal candidate will…

• Have a good standard of general education, holding a minimum of GCSE Maths and English.
• Be experienced in providing efficient, timely, and confidential administrative support.
• Be familiar with financial and HR policies and procedures.
• Be proficient in Microsoft Office 365, including Outlook, Word, and Excel, as well as staffing and financial systems.
• Hold or be willing to obtain AAT or NVQ Level 2 in Administration (desirable).
• Have experience promoting services for residential/nursing homes or within a charity (desirable).
• Be knowledgeable about sales and marketing principles.
• Be a team player with excellent communication and interpersonal skills. You will be organised, accurate, thorough, and pride yourself on high standards. A positive, friendly manner and the ability to meet deadlines are essential, as is a commitment to supporting older people to live well in later life.

This isn’t just a job; it’s about making a difference in older people's lives every day.

In return, you can look forward to a wealth of benefits:

• Group Pension Plan with a 6% contribution from us.
• Generous annual leave.
• Wellbeing support, including an employee assistance programme.
• Learning, development, and progression opportunities.
• Monthly prize draws with three prizes to be won.
• Retail discount schemes.
• Access to affordable loans, salary deductions, and salary advances.
• Health cash plans for you and your family.
• Cycle to work scheme.
• Long service awards increasing with tenure.
• Referral bonus of £200 for referring a new employee.
• Free DBS checks.

Safeguarding:

Keeping everyone safe is a core value. All staff follow our Safeguarding Policy & Procedures and are expected to report any suspected abuse immediately.

Criminal record checks:

This role involves regulated activities. Successful applicants will undergo an enhanced DBS check, including barred list checks. Employment is contingent upon a satisfactory outcome. Having a criminal record does not necessarily disqualify you, depending on circumstances.

Equality, Diversity, and Inclusion:

We are committed to treating all staff equally and fostering a diverse, inclusive workplace where everyone can be themselves. We celebrate differences and aim to attract and retain the best people—those who care and can make a difference.

We currently do not offer sponsorship but welcome applications from those with the right to work in the UK.

Don’t delay applying, as we may close the vacancy early if the position is filled. We interview applicants as they apply.

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