Front of House Manager

N Family Club; Walthamstow; On-site; GBP 28,000 - 40,000; Full time

Job summary

An innovative nursery group is seeking a Front of House Manager to be the welcoming face of their establishment. This role offers an exciting opportunity to lead operations, ensuring a warm and inviting atmosphere for families. With a competitive salary and a range of benefits, including generous holiday and professional growth opportunities, this position is perfect for someone passionate about early childhood education. Join a team that values creativity and aims to inspire the next generation in a supportive environment. Your dream career starts here!

Benefits

Generous Holiday Allowance

Complimentary Lunch

Personal Development Fund

Clothing Allowance

Childcare Discount

Emergency Childcare Days

Performance Bonus

Qualifications

• Experience in managing front of house operations in a nursery.
• Strong interpersonal skills to engage with parents and children.

Responsibilities

• Welcome parents and children, managing communications effectively.
• Oversee nursery operations, ensuring high standards and compliance.

Skills

Customer Service

Communication Skills

Management Skills

Organizational Skills

Education

Degree in Management or related field

Tools

Pipedrive

Job description

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Description

★ It’s official… We’ve been certified as a Great Place to Work! ★

★ Your Dream Career in 2025 Starts Here: Join N Family Club and enjoy the best salaries, benefits, and career growth opportunities in the industry! ★

Department: Nursery Operations

Location: Walthamstow, London

Compensation: £29,453 - £39,520 / year

Description

★ It’s official… We’ve been certified as a Great Place to Work! ★

★ Your Dream Career in 2025 Starts Here: Join N Family Club and enjoy the best salaries, benefits, and career growth opportunities in the industry! ★

Discover the N Advantage — Our competitive salary and benefits package for 2025:

• Competitive Salary: Earn between £28,000 - £39,520, reflecting your experience and dedication
• Bonus: Performance-related bonus of up to £1,750 per year
• Generous Holiday: Enjoy up to 35 days of holiday a year, including a ‘Me’ day of your choice and time off between Christmas and New Year
• Daily Perks: Complimentary lunch and drinks every day
• Professional Growth: Access a personal development fund of £100 per year to support your continued education
• Exclusive N Academy Access: Receive paid time off and funding for qualifications like Level 3, EY Degrees, Forest School, Leadership Training, and more
• No Uniforms: Enjoy a £100 annual clothing allowance to dress in your own style
• Family-Friendly Benefits: Enhanced maternity/paternity/adoption/shared parental leave pay after 2 years of service, fostering leave, neonatal leave, and more
• Childcare Discount: Get a 40% discount on childcare at our nurseries
• Emergency Childcare: Access 6 backup childcare days at any of our nurseries when you need it

Why N Family Club? We’re more than just a nursery group; we’re the UK’s most innovative early years education provider.

Our vision? To be the highest quality, and most loved, early years education group in the UK.

Our purpose? To inspire and develop the next generation to reach their full potential in an ever-changing world.

At N Family Club, we dreamed of creating a place where early years education would be reimagined. A place that fosters creativity, embraces a curriculum-led approach, and prepares children for the modern world. We're proud to be making that dream a reality, and now, we’re inviting you to be a part of it!

What it means to be a Front of House Manager at N Family Club… As a Front of House Manager, you’ll be the welcoming face of the nursery, acting as the first point of contact for both parents and their children. Your role will require a balance of warm, efficient, and professional communication, ensuring that both parents and team feel supported and valued.

Set in a beautifully restored listed building, our 96-place N Walthamstow nursery is packed with character and designed for big adventures! From our specialist art and cooking room, where little ones can get creative, to our huge garden for outdoor fun, it’s a space built to inspire.

And getting here? Super easy! We’re just a hop, skip, and jump from Walthamstow Central and Queens Road stations, with buses stopping right outside.

Ready to make 2025 your year? Apply now and be part of something extraordinary. Your dream career starts here!

For more information about N Family Club, our team culture, and our world-class benefits, visit our Careers website or check out our Glassdoor page.

Key Responsibilities

• Be the face of the nursery and N Family Club, welcoming our parents and children each day and being their first point of contact over email and telephone;
• Own the ‘Go Beyond’ experience within the nursery - including ensuring our Parent Breakfast Bar is well-stocked and well-presented every morning and creating a warm and inviting atmosphere;
• Be responsible for managing parent communications; ensuring all emails are responded to within the allocated SLAs, responding to parent surveys, actioning sessional change requests, and ensuring personal tours happen on time.
• Organising and overseeing new children’s settling in sessions
• Line management of the Nursery Operations team (kitchen and cleaning), working collaboratively to ensure cleaning and kitchen standards meet that of N and industry regulations.
• Liaison with the Facilities and Maintenance team to ensure that the building is kept in impeccable condition, and any repairs are carried out quickly and safely
• Own the operational management of the nursery, operating all of our ‘behind the scenes’ systems, processes and procedures, including budgeting, pipedrive (occupancy), invoicing, procurement and the creation of team rotas in line with capacity.
• Responsibility for commercial performance, including the ongoing monitoring of occupancy to reach our 95% target, management of the waiting list and sending of relevant updates, processing of notices and reselling of notices, management of plan changes and management of the inbox and responsibility for parent emails / updates.
• Assisting the people team with compliance actions such as in-person Right to Work verifications
• Assisting our marketing team with the creation of our regular nursery newsletter
• Assisting our Events Coordinator with our curated programme of Family Club events, aiding with the planning, procuring, staffing and driving of attendance
• Ensure that daily, weekly, monthly and termly HandS-related tasks and checks happen promptly and thoroughly with any concerns followed up on; continually ensuring all policies, procedures and practices are embedded and reflective of an open culture of behavioural safety.
• Be a role model for exceptionally high standards, never cutting corners, thriving on feedback and leading on operational excellence!
• Responsible for always adhering to the company's H&S policy: “Statement of Intent”

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Education Management

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