IT Support IV

Axon; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Join a leading company on a mission to protect life as an IT Support IV in London. You'll be a key player in enhancing IT infrastructure, solving complex issues, and mentoring the support team. With a focus on collaboration and innovation, you'll help drive critical IT initiatives and improve user experience in a fast-paced environment.

Benefits

Competitive salary and 401k with employer match

Paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Snacks in the office

Qualifications

• 3–5 years of experience in IT Support or Systems Administration roles.
• Advanced experience with enterprise tools and endpoint management.

Responsibilities

• Serve as the escalation point for IT support issues.
• Lead implementation of new support tools and workflows.
• Track and analyze SLA adherence and incident trends.

Skills

Collaboration

Communication

Problem Solving

Education

Bachelor's degree in information technology

Tools

JAMF

Intune

Okta

O365

Zoom

ServiceNow

Slack

Job description

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

At Axon, we Aim Far with a mission to protect life and make the bullet obsolete. Big goals require bold moves—and a rock-solid IT infrastructure to power them. As an IT Support IV, you will be a cornerstone of that infrastructure, functioning as a technical expert, process innovator, and mentor to the broader IT support team. You’ll take on complex escalations, lead critical IT initiatives, and play a key role in shaping the future of internal IT operations.

What You’ll Do

Location: Onsite at our London, England Office (WFH 1 day/wk)

Core Hours:8am to 4pm (Ability to cover other shifts as needed for team coverage; 6am to 2pm or 10am to 6pm)

Reports to:Senior Manager, US IT Support

Direct Reports: N/A

• Serve as the escalation point for IT support issues across Axon’s Scottsdale HQ and remote sites
• Solve hardware and software issues across Mac, Windows and mobile devices
• Partner with InfoSec, End Point Engineering and IT Infrastructure to ensure seamless integration and support of company-wide initiatives
• Lead implementation of new support tools, workflows, and automations that improve user experience and operational efficiency
• Own the onboarding and off-boarding workflow, collaborating with PeopleOps (HR) and Security for a seamless process
• Demonstrate advanced knowledge of enterprise systems including JAMF, Intune/AutoPilot, Tanium endpoint management software, ServiceHub, Okta, O365, Zoom and Slack.
• Demonstrate knowledge of enterprise Audio/Video systems troubleshooting
• Collaborate with other technicians around the Globe, providing both technical peer review and development support
• Represent IT in meetings and cross-functional initiatives, acting as a trusted advisor
• Track, analyze, and report on SLA adherence and incident trends to drive continuous improvement
• Audit and enforce IT policies and security practices to ensure compliance with InfoSec and regulatory standards

What You Bring

Basic Qualifications

• 3–5 years of experience in IT Support or Systems Administration roles
• Advanced experience with enterprise tools such as JAMF, Intune, Okta, O365, Zoom, ServiceNow, Slack and advanced endpoint management
• Demonstrated ability to collaborate in cross-functional projects/activities and introduce scalable IT solutions
• Background in ITSM or ITIL-based support frameworks
• Excellent written and verbal communication skills
• Proven ability to de-escalate high-pressure technical incidents with professionalism and efficiency
• Familiarity with networking fundamentals and identity management (e.g., DNS, DHCP, SSO, MFA)

Preferred Qualifications

• Bachelor's degree in information technology, Computer Science, or related field
• Certifications such as Microsoft Certified: Modern Desktop Administrator, JAMF 300/400, CompTIA Security+/CySA+, or equivalent
• Scripting ability in PowerShell, Bash, or Python for automation and systems optimization

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.