Clinical Application Support

Medpace; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Clinical Application Support professional to join their London office. In this role, you will provide essential support for ClinTrak applications, ensuring seamless operations for internal and external users. Your responsibilities will include acting as a liaison between users and development teams, conducting training sessions, and implementing solutions tailored to user needs. With a commitment to making a difference in the clinical research field, this opportunity offers a flexible work environment and a chance to contribute to impactful projects that enhance patient care globally.

Benefits

Flexible work environment

Competitive compensation and benefits package

Competitive PTO packages

Structured career paths

Company-sponsored employee appreciation events

Employee health and wellness initiatives

Qualifications

• 1 year experience in IT support or industry-related experience.
• Strong organizational and communication skills required.

Responsibilities

• Provide support for ClinTrak applications and other systems.
• Act as a liaison between users and development teams.
• Conduct system trainings and demos for users.

Skills

IT Support

Communication Skills

Organizational Skills

Microsoft Windows

Microsoft Office (Excel, Access)

Education

Associate’s degree in Information Systems

Associate's degree in Life Sciences

Job description

Join to apply for the Clinical Application Support role at Medpace

Join to apply for the Clinical Application Support role at Medpace

Medpace are currently looking for talented and passionate Clinical Application Support candidates to assist in our expansion of the team outside of the US. This role will be office-based in London and a commuting expense perk available after 3 months in role. You will be supporting our global operations and taking part in exciting projects.

Responsibilities

• Provide timely and accurate support of ClinTrak applications and other supported applications for internal and external users;
• Act as a liaison between end users and application development teams while maintaining the interests of end users;
• Develop and implement approaches for the use of ClinTrak applications and other supported systems as they apply to individual users and study teams;
• Provide system Trainings/Demo to Medpace users; and
• Perform other support related tasks to meet company objectives
  
  

Qualifications

• Associate’s degree in Information Systems or a related field and 1 year experience in general IT support -OR- Associate's degree in a Life Sciences field and 1 year of industry-related experience;
• Strong organizational skills, very detail oriented, flexible, with strong communication skills;
• Knowledge of Microsoft Windows operating systems;
• Ability to work in a team environment; and
• Experience in Microsoft Office (Excel, Access), and other database system experience preferred.
  
  

Medpace Overview

Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.

Why Medpace?

People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.

The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future.

Medpace Perks

• Flexible work environment
• Competitive compensation and benefits package
• Competitive PTO packages
• Structured career paths with opportunities for professional growth
• Company-sponsored employee appreciation events
• Employee health and wellness initiatives
  
  

Awards

• Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024
• Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility
  
  

What To Expect Next

A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.

EO/AA Employer M/F/Disability/Vets

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Pharmaceutical Manufacturing

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