Transportation Specialist, CO team

Amazon; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Trans Ops Specialist for its Network Operations Center. The role involves ensuring smooth logistics operations, addressing issues in real-time, and enhancing process efficiencies. Candidates should possess strong communication skills and a solid understanding of logistics. The position requires working in a 24/7 environment, focusing on customer service and operational excellence.

Qualifications

• Candidates should understand logistics basics and communicate effectively.
• Proactive in process improvements.

Responsibilities

• Facilitates information flow between stakeholders and resolves issues.
• Works across inbound and outbound operations, making real-time decisions.

Skills

Communication

Data Analysis

Logistics Basics

Tools

Excel

Access

SQL

Job description

NOC (Network Operations Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India, and EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all stakeholders informed on the proceedings. Along with tactical problem solving, NOC is also tasked with understanding trends in network exceptions and automating processes or proposing process changes to streamline operations. This involves network monitoring and significant analysis of network data.
Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation, directly impacting Amazon’s ability to serve its customers on time.
Within NOC, there is a fast-growing Last Mile support function – AMZL CO (Amazon Logistics Central Operations). AMZL CO focuses on driving higher quality at lower cost through standard work leveraging central management of the network. It supports daily planning and execution functions impacting Delivery Station (DS) operations across the AMZL and EDSP/XPT network. CO aims to bring efficiencies through standardization, programmatic interventions, and automation to improve planning, scheduling, and routing efficiencies, reduce costs, and free up station operators to focus on operational tasks. It covers functional areas with global parity: (i) Central Allocation, (ii) Centralized Routing and Scheduling (CRS), (iii) CO Systems Management (COSM), (iv) Driver Support (CO DS), and (v) channel support for DSP, Flex, and Hub DP along with account and payment management.

The broader program, MARCOPOLO, was initiated in June 2021 to standardize processes and technology across NA, EU, and RoW, aiming to build a global Center of Excellence in Last Mile Central Operations over the next three years. The vision includes providing 24x7 coverage, optimizing headcount through time zone synergies, ensuring SLA and quality standards, enabling operational parity, leveraging automation, supporting global expansion, and facilitating knowledge sharing and innovation across geographies.

A Trans Ops Specialist at NOC facilitates information flow between stakeholders (Carriers, Hubs, Warehouses) and resolves potential issues impacting customer experience and business continuity. They work across inbound and outbound operations, addressing issues during freight lifecycle stages, and making real-time decisions based on data analysis. Candidates should understand logistics basics, communicate effectively, and be proactive in process improvements.

Key responsibilities include communication with external and internal customers, data extraction and analysis (using Excel, Access, SQL, etc.), developing performance metrics, understanding business impacts, escalation of issues, and working within time constraints to meet business needs. Excellent verbal and written communication skills are essential for reporting and review presentations.

The role requires working in a 24/7 environment to provide real-time customer service. The team supports the entire transportation execution process, focusing on exception resolution, trend analysis, and process automation to streamline operations.