Customer Reporting Manager

Aviva; London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Reporting Manager to enhance customer outcomes through precise data analysis and reporting governance. This role involves managing customer reporting, developing governance processes, and providing insightful data analysis to support decision-making. You'll collaborate with various teams to ensure accurate reporting and improve standards. Join a company that values your growth and offers a supportive environment with flexible working options, generous benefits, and opportunities for professional development. If you're passionate about data and customer service, this is the perfect opportunity for you.

Benefits

Generous pension scheme

Bonus opportunity

Free Aviva shares

Retailer discounts

25 days holiday plus bank holidays

Parental leave policies

Life and healthcare cover

Paid volunteering days

Access to wellbeing resources

Financial support for insurance qualifications

Qualifications

• Strong analytical skills with proficiency in Excel and data manipulation tools.
• Experience in managing reporting and governance activities.

Responsibilities

• Manage customer reporting and develop governance processes.
• Ensure accurate reporting of key customer metrics monthly.

Skills

Analytical Skills

Excel

Data Manipulation Tools

Communication Skills

Reporting Activity

Governance Activity Management

Job description

Customer Reporting Manager

Location: York, Norwich, Bristol, Eastleigh or London based (50% hybrid working)

Hours: full time (flexible options available)

Salary: circa £50,000 (National) circa £60,000 (London)

Are you someone who excels in data analysis, reporting governance and improving customer outcomes? Do you love ensuring accurate reporting, providing key insights, and supporting decision-making processes? If so, this role could be a great fit for you!

A bit about the job:

This role involves managing customer reporting, developing and maintaining governance processes, and analysing data to provide clarity on performance drivers. You will be responsible for ensuring accurate definitions and reporting of outcomes monthly for key stakeholders. Your responsibilities include carrying out monthly reporting for key customer metrics, supporting internal and external audit activities, and working with internal teams to ensure accurate reporting and improve standards.

Skills and experience we’re looking for:

• Strong numeracy and analytical skills, confident in Excel and other data manipulation tools
• Ability to work across multiple streams of work consecutively and across multiple teams
• Good communication skills to be able to present data in clear and meaningful ways for an audience less familiar with the content
• Experience in carrying out reporting activity
• Experience in managing controls and governance activity

What you’ll get:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We want you to shine. That’s why we have so much to offer you:

Lighting everyone’s path:

• Salary around £ (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 10% of annual salary, depending on your performance and the business’
• Generous pension scheme – we’ll contribute up to 14%
• Get up to £1,200 of free Aviva shares per year through our Matching Share Plan
• Make your money go further – up to 40% discount on Aviva products, plus other retailer discounts
• At least 25 days holiday plus bank holidays – you can buy or sell up to 5 days
• Brilliantly supportive policies including parental and carer’s leave
• Industry-leading access to life and healthcare cover with discounted car and home insurance rates, including offers for friends and family too
• Fully paid maternity/paternity leave
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• Get free access to a wealth of resources that will help look after your physical, mental, and financial wellbeing, including company-funded Group Income Protection, Aviva Digicare+ and the popular Headspace app

Brighten your prospects:

• Full financial support to pursue insurance qualifications
• Digital access to all sorts of useful on-demand learning content
• Aviva University and its business academies give you everything you need to empower your growth

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. Don’t let it be a barrier to your application. And if you’re in a job share, feel free to apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied online, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you need a different way of applying, please send an email to [e-mail].