Information Technology Support Specialist

Ampstek; Kingston upon Hull; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking an IT Support Specialist to join their dedicated team. In this role, you'll be the first point of contact for users needing technical assistance, tackling everything from hardware and software issues to user account management. Your expertise in Windows OS, Office 365, and Active Directory will be crucial as you provide top-notch support and ensure a seamless experience for all users. This position offers a dynamic work environment where your problem-solving skills and customer service orientation will shine, contributing to continuous improvement initiatives. If you're ready to make a difference in IT support, this opportunity is for you!

Qualifications

• 3+ years in IT Support or Service Desk roles.
• Strong knowledge of Windows OS and Office 365.

Responsibilities

• Serve as the first contact for technical assistance.
• Diagnose and resolve hardware and software issues.

Skills

Windows OS

Microsoft Office 365

Active Directory

Basic Networking Concepts

Troubleshooting Skills

Customer Service Orientation

Tools

ServiceNow

Remedy

Jira

Job description

Job Title: IT Support Specialist

Job Location: Hull, UK

Job Type: Contract

Hybrid/Onsite: Full Onsite

Job Description:

• Serve as the first point of contact for end-users seeking technical assistance via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Provide support for Windows, MacOS, Microsoft Office 365, Active Directory, and VPN connectivity.
• Escalate complex issues to appropriate IT teams while ensuring timely follow-up.
• Log all incidents and service requests accurately in the ticketing system (e.g., ServiceNow, Remedy).
• Maintain and update documentation of known issues and solutions.
• Assist in setting up and configuring desktops, laptops, mobile devices, and peripherals.
• Perform user account administration (password resets, account creations) in Active Directory and other systems.
• Support remote users using remote desktop tools and VPN.
• Contribute to continuous improvement initiatives in the IT support function.

Required Skills and Qualifications:

• 3 years of experience in a Service Desk or IT Support role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Hands-on experience with Active Directory and user account management.
• Familiarity with IT ticketing systems (e.g., ServiceNow, Remedy, Jira).
• Excellent troubleshooting and problem-solving skills.
• Strong customer service orientation with good verbal and written communication.
• Ability to prioritize and manage multiple tasks effectively.