Customer Service Advisor

TN United Kingdom; Warwick; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company within the British design industry is seeking a Customer Service Advisor to join their team in Warwick. The role involves handling customer enquiries and processing sales orders, requiring excellent communication skills and a calm demeanor under pressure. Ideal candidates will be adaptable, organised, and have prior experience in customer service.

Qualifications

• Previous experience in a customer services/telephone sales role is required.

Responsibilities

• Daily contact with customers via telephone and email.
• Using Sage to process orders and returns.
• Working with the sales teams to ensure client satisfaction at all times.

Skills

Excellent telephone manner

Ability to remain calm under pressure

Adaptable

Highly organised

Working knowledge of MS Office

Tools

Sage

Job description

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Pitch is delighted to be supporting an award-winning business operating at the heart of the British design industry within optics.

Our client designs their products and works with manufacturing partners across Europe and the Far East to produce premium, cutting edge pieces. Driven by trends within the fashion industry, they have several ranges, premium licensed brands and own brands.

They are seeking a Customer Service Advisor to join their busy office and handle customer enquiries and process sales orders on time. Given the rural location of the office, you must have your own transport.

Key duties will include:

• Daily contact with customers via telephone and email.
• Using Sage to process orders and returns.
• Working with the sales teams to ensure client satisfaction at all times.

Experience needed:

• Previous experience in a customer services/telephone sales role.
• Excellent telephone manner and the ability to remain calm under pressure.
• Adaptable and highly organised.
• Working knowledge of MS Office.

This is a role Monday to Friday, from 9am – 5pm.