Customer Service Advisor

Mitie Cleaning & Hygiene Services; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading facilities management company is seeking a Customer Service Advisor in Birmingham. This role involves responding to customer requests, maintaining high-quality service, and performing administrative tasks. Candidates should be empathetic, detail-oriented, and proficient in Microsoft Excel, with opportunities for career progression and various employee benefits.

Benefits

Flexible lifestyle benefits platform

High street discounts

Cycle-to-work scheme

Enhanced pension contributions

Mitie Matching Share Plan

Financial wellbeing assistance

Recognition awards

Training and development opportunities

Qualifications

• Open-minded and focused on delivering high-quality service.
• Experience in customer service is preferred.
• Ability to achieve call handling targets.

Responsibilities

• Respond to all customer requests within specific timescales.
• Build interpersonal connections with customers.
• Perform administrative tasks with attention to detail.

Skills

Empathy

Interpersonal skills

Attention to detail

Proficiency in Microsoft Excel

Flexibility

Education

High school diploma or equivalent

Job description

Join to apply for the Customer Service Advisor role at Mitie Cleaning & Hygiene Services

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Join to apply for the Customer Service Advisor role at Mitie Cleaning & Hygiene Services

Better places, thriving communities.

Better places, thriving communities.

We are looking for a highly personable, empathetic, and driven Customer Service Advisor to join the Mitie team.

As a Facilities Management company, Mitie has a wealth of clients that we support with their hard/soft services, this may be plumbing, electrical works, telecoms, general maintenance and much more. The Customer Service Advisor team is responsible to respond to all customer requests within specific contractual / procedural timescales in order to meet agreed KPI's and SLA's. Your position will involve supporting our clients with an understanding and professional approach, building interpersonal connections and relationships with new and reoccurring customers.

The ideal candidate is open-minded and focussed on delivering a high-quality service with a passion for people. We are also looking for candidates who can rise to the challenge of an ever-growing and developing team with resilience and flexibility.

This position also involved administrative tasks and so our team members will have a keen eye for detail, proficiency in the use of Microsoft Excel and adaptability to utilising new in-house systems.

The candidate should be able to always achieve call handling targets and quality standards, providing a knowledgeable and confident response thereby aiming to exceed customer expectations and contribute to the delivery of the contract.

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Shradha Singh at [e-mail].

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Facilities Services

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