Retail Centre Operations Manager

JR United Kingdom; United Kingdom; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Centre Operations Manager to oversee their Grimsby location. This role involves ensuring the smooth operation of the retail centre, managing staff recruitment and training, and maintaining a safe environment for customers. The ideal candidate will have a strong background in retail management, excellent leadership skills, and a proven track record of driving performance and growth. Join a collaborative team and contribute to the success of a reputable organization with fantastic benefits and opportunities for professional development.

Qualifications

• Experience managing retail or leisure schemes.
• Operational experience at supervisory level within retail.
• Strong organizational and time management skills.

Responsibilities

• Manage the overall operation of the retail centre.
• Develop strong relationships with tenants and the community.
• Ensure compliance with Health & Safety regulations.

Skills

Senior management experience

Stakeholder management

Customer relationship management

Budget management

Time management

Interpersonal skills

Health & Safety legislation knowledge

Tools

Excel

Job description

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Retail Centre Operations Manager, united kingdom

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Client:

Tate Recruitment

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

We are recruiting for a global property firm with an impressive Retail portfolio and we are seeking a highly competent, capable and professional Retail Centre Operations Manager, working in their Grimsby location. As the Centre Manager you will ensure the overall smooth running of the centre, including the recruitment and training of all staff whilst maintaining a safe and pleasant environment for our customers through the management of Health & Safety systems and the promotion of best practice throughout all tasks

As Centre Manager you will communicate the vision of the Retail Centre Scheme. You will be a strong and motivational leader who has a proven track record in effectively developing and nurturing teams in a retail environment.

You will work closely with North East Lincolnshire Council and the wider company Retail teams to lead the successful operation and overall smooth running of the Centre, to achieve ongoing growth through strategic direction, management leadership, stakeholder engagement, innovation and accountability.

As part of the asset team, you will assist with driving performance and growth to strengthen the asset, as well as its long-term success. You will enhance the overall profitability and performance of the Centre by overseeing the implementation of the commercialisation strategy aligned with the brand and driving other non rental revenue streams. Experience in managing budgets and P&L accounts is essential.

Monday to Friday core hours 9am – 5.30pm (may include some weekends)

Key Responsibilities

• Manage, market and operate the Centre to the very highest of professional standards.
• Develop strong relationships with all Tenants.
• Maximise retail sales opportunities for Tenants.
• Adhere to all key performance indicators as set out and with a key focus on Turnover Sales Data and accurate financial reporting and monitoring of budgets, expenditure and forecasting.
• Be the ‘face’ of the Centre within the local community and to develop strong community links. The role will also require involvement with BID leadership, providing strategic input on behalf of our levy payers.
• Ensure that the Centre is maintained to an excellent standard and contractors are carrying out their work to an appropriate standard.
• Ensure that those working on site are carrying out a work in a safe manner.
• Prepare service charge, marketing, and car park budgets in accordance with timescales set out by the client for approval by the client
• Oversee the financial and operational management of the Car parks
• Manage and lead the Management team to achieve the objectives
• Develop and encourage team building with all Centre Management staff.
• Develop excellent lines of communication with all Centre Management staff the retailers, contractors and customers and the owner of the Centre.
• Motivate both individual staff members and the management team as a whole.
• Implement Training Needs Analysis for each team member on a six‑ monthly basis.
• Conduct staff appraisals in accordance with the appraisal policy.
• Attend all Management Meetings and any other meeting as requested by the Asset Manager / Landlord
• Maximise opportunities to generate additional income.
• Ensure high levels of customer service are provided at all times.
• Prepare and submit a brief weekly report/update and full monthly site management report.
• Maintain accurate records of correspondence, lease information, contractors on site, file notes on all meetings with retailers and any other relevant information that should be maintained to provide a proper audit trail.
• Comply with all H&S Regulations
• Responsibility for the overall management of the marketing service charge budget.
• Be fully conversant with the demographics and socioeconomics of the development’s trade area.
• Assist the repositioning of the Marketing Budget in accordance with the change in retail trends.
• Implement all operational systems and procedures.
• Maintain the centre to the very highest of standards.

We are seeking a candidate who will be passionate, enthusiastic, driven and commercially aware. The successful candidate will demonstrate and possess the below;

• Senior management experience and previous experience of managing a retail/ leisure scheme.
• Operational experience at supervisory / managerial level within the retail sector or similar
• Experience in stakeholder management, customer success or relationship management
• Knowledge and/ or experience managing services to an agreed budget and updating the budget in EXCEL.
• Confident working with EXCEL at an intermediate level
• Experience in the management of security, cleaning and maintenance staff.
• Experience in setting up and administration of detailed record keeping systems.
• Excellent organizational and time management skills and able to meet tight deadlines.
• Self-motivated and able to work on own initiative without ongoing direct supervision.
• Excellent interpersonal and communication skills and able to effectively communicate with staff, the public and potential customer groups at all levels.
• Working knowledge of current Health & Safety legislation.
• Willingness to adopt a flexible approach to working patterns in order to respond to the changing needs of a retail environment.

We are seeking a candidate who can work in a fast paced, client facing environment, spinning many plates and offering solutions. Where no day is the same, we need a candidate who is agile adaptable. Who can build trusting relationships and partnerships and be approachable.

This is a fantastic opportunity working with a reputable organisation, with fantastic benefits. You will be working with a long standing, collaborative and successful team and will have the chance to add value and contribute.