Customer Service Advisor – Travel Money

Sainsbury's; Fareham; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Travel Money Advisor, where you'll help customers kickstart their holidays with exceptional service. In this role, you'll build strong relationships with customers and manage currency transactions with precision. Enjoy a supportive team environment while also taking charge of your bureau. With comprehensive training provided, your enthusiasm and attention to detail are what truly matter. Benefit from a competitive salary, flexible shifts, and a range of attractive perks, including shopping discounts and a pension scheme. Make a difference and be part of a trusted brand that values work-life balance and diversity.

Benefits

Discount card for Sainsbury’s, Argos, and Habitat

Generous holiday entitlement

Family leave

Pension scheme

Share schemes

Wellbeing support

Colleague networks

Cycle to work scheme

Shopping discounts

Qualifications

• Experience in finance or cash handling is ideal but not essential.
• Enthusiasm for helping people and comfort with large sums of money.

Responsibilities

• Provide excellent service in in-store Travel Money bureaus.
• Handle currency with attention to detail and manage the bureau independently.

Skills

Customer Service

Attention to Detail

Cash Handling

Decision Making

Enthusiasm for Helping People

Job description

Help our customers get their holidays off to a fantastic start as one of our trusted Travel Money Advisors. You’ll provide excellent service in our in-store Travel Money bureaus, being part of our winning team where your contribution makes a difference.

You’ll be the face of Travel Money for Sainsbury's Bank, building good relationships with customers and delivering friendly service that encourages repeat business.

Your main task will be handling currency, so attention to detail is essential. While you’ll be supported by a close-knit team, you’ll often manage the bureau independently, requiring confidence in decision-making.

Previous experience in finance or cash handling is ideal, but not essential as we provide comprehensive training. What matters most is your enthusiasm for helping people, your eye for detail, and comfort working with large sums of money and figures.

In addition to a competitive salary, we offer a range of benefits:

• Discount card: 10% off most items in Sainsbury’s, Argos, and Habitat after 4 weeks, increasing to 15% at Sainsbury’s on pay days and 15% at Argos on selected weekends.
• Generous holiday entitlement based on hours worked.
• Family leave: maternity and paternity leave.
• Pension scheme: Sainsbury’s matches 4-7% of your contributions.
• Sainsbury’s share schemes: save directly from your pay to buy shares at discounted prices, with options to buy shares regularly to build investments.
• Wellbeing support: free access to Unmind app and Employee Assistance Programme for confidential support.
• Colleague networks: internal groups fostering an inclusive environment.
• Cycle to work scheme: hire a bike and accessories with tax and insurance savings.
• Shopping discounts: special offers on gym memberships, restaurants, holidays, and retail vouchers.

We offer flexible shift patterns, including early, late, and weekend shifts, to fit your availability.

Successful candidates will need to consent to DBS and credit checks due to the role's nature.

At Sainsbury’s Bank, we value work-life balance and are committed to diversity and inclusion. As part of the Sainsbury’s Group, a trusted UK brand, we offer opportunities for colleagues to grow and fulfill their potential. Join us to be part of something bigger and help us put customers at the heart of everything we do.