Tenant Engagement Officer

Cenergist; Guildford; On-site; GBP 30,000; Full time

Job summary

Cenergist is seeking a Tenant Engagement Officer to join their Water Team in Guildford and Kingston Upon Thames. This full-time role involves conducting customer engagement visits to promote water efficiency services, requiring strong communication skills and a valid driving license. Join a collaborative team dedicated to sustainability and making a difference in the community.

Benefits

Mileage paid (45p per mile)

33 days’ annual leave, including bank holidays

Company pension scheme

Life insurance

Wellness programme

Stationery and Uniform Provided

Qualifications

• At least two years’ experience in a face-to-face customer service or field-based role.
• Strong communication skills with the ability to build rapport quickly.
• A full, valid driving licence and access to your own vehicle.

Responsibilities

• Carry out customer engagement visits and surveys in residential homes.
• Promote and explain a free water efficiency service.
• Utilise a CRM system to record findings and manage daily schedule.

Skills

Communication

Customer Service

Organisational Skills

Job description

Tenant Engagement Officer
Guildford & Kingston Upon Thames (Field based with travel throughout the area)

About Us

At Cenergist, we provide energy and water efficiency solutions; our turnkey delivery process takes clients from concept stage to measured results so they can meet their Net Zero and sustainability goals.

Cenergist has established a reputation in the UK as a provider of choice for the public sector, utilities, and commercial clients based on quality and performance. Our success is underpinned by our values, which include a commitment to quality, collaboration, supporting each other, and embracing innovation. This role is a great opportunity to join a business that is constantly moving forward and pushing new technology with its work.

We are now looking for a Tenant Engagement Officer to join us on a full-time, permanent basis.

The Benefits

- Salary of £30,000 per annum
- Mileage paid (45p per mile – Business car insurance must be obtained)
- 33 days’ annual leave, including bank holidays
- Company pension scheme
- Life insurance
- Wellness programme
- Stationery and Uniform Provided

This is a fantastic opportunity for a customer-facing professional, ideally from a property or tenant-focused role, to join our fast-moving, innovative organisation.

You'll have the chance to be out on the road, meeting new people and making a real difference in your community, as part of a collaborative team where you will be truly valued.

So, if you want to support water efficiency and sustainability in homes, read on and apply today!

The Role

As a Tenant Engagement Officer, you will join our Water Team and carry out customer engagement visits and surveys in residential homes across Guildford and Kingston Upon Thames to support water efficiency.

Specifically, you will promote and explain a free water efficiency service delivered in partnership with Affinity Water.

You will carry out basic internal surveys (Home Water MOTs), including meter readings, tap/shower flow checks, and suitability assessments, complete simple surveys, and book appointments for our plumbing team to return and install the upgrades.

Also, you will utilise a CRM system to record findings and appointments, managing your own daily schedule and stock levels while working collaboratively with the wider team.

Additionally, you will:

- Provide clear explanations for the installations and services to residents
- Ensure all customers receive relevant information and follow-up documentation
- Make sure smooth handovers happen between teams

About You

To be considered as a Tenant Engagement Officer, you will need:

- At least two years’ experience in a face-to-face customer service or field-based role, ideally in the property field
- Strong communication skills with the ability to build rapport quickly
- A self-motivated, organised approach with the ability to manage your own diary
- A full, valid driving licence and access to your own vehicle with business use insurance

Please note, this role will require a clear DBS check (Disclosure and Barring Service) to be completed, due to the nature of working in residential homes.

Other organisations may call this role Customer Liaison Officer, Community Engagement Officer, Housing Support Officer, or Resident Liaison Assistant.

We are eager to hear from you if you have held the role of Estate Agent, Property Surveyor, Customer Service Executive, Customer Support Advisor, Customer Advisor, or Property Co-ordinator, and are looking for a new direction.

Webrecruit and Cenergist are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to join us as a Tenant Engagement Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.