Family engagement officer

TN United Kingdom; London Borough of Hillingdon; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Family Engagement Officer to foster positive relationships with families and the community. This role involves engaging families, managing the reception area, and ensuring a welcoming environment. You will also handle enquiries and maintain essential data management systems while working flexibly to meet service needs. With a focus on community development and support, this position offers a chance to make a meaningful impact in the lives of children and families. If you are passionate about community engagement and possess strong communication skills, this role is perfect for you.

Benefits

Referral Bonus

Flexible Working Hours

Qualifications

• Experience working in a busy, multi-agency environment.
• Ability to develop positive relationships with families and community.

Responsibilities

• Engaging families and managing the reception area.
• Maintaining the children's centre database and managing enquiries.

Skills

Teamwork

Communication Skills

ICT Skills

Data Management

Flexibility

Job description

Social network you want to login/join with:

Family Engagement Officer, London Borough of Hillingdon

Client:

Archer Resourcing

Location:

London Borough of Hillingdon, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

03ad49b7ba9b

Job Views:

8

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Job purpose:

• To engage families at the point of entry to the service and build and maintain positive working relationships with service users, both at the centre and in the community, enabling their access to the locality offer.
• To provide the day-to-day front of house management and administration functions for the centre.

Responsibilities include, but are not limited to:

• Engaging families at the point of entry to the service by providing an environment where families feel welcome and supported, and to forge strong working relationships with the families.
• To manage the reception area, greeting all visitors warmly and ensuring it remains a welcoming, clean, and pleasant environment, and ensuring safety checks and procedures are implemented and advised to visitors to the centre.
• To establish and maintain good relationships with all site users, parents/carers, and visitors, and to enhance community development.
• To manage enquiries to the children's centre by telephone, email, and face-to-face contact from parents, professionals, voluntary organizations, statutory agencies, and the general public.
• To seek regular feedback from centre users and collate and report responses to the centre co-ordinator.
• To maintain the children's centre database, ensuring registration and attendance data are inputted and kept up to date.
• To manage and implement robust systems for the management of service user information, reviewing data retention processes, and ensuring compliance with Data Protection policies.

Requirements:

• Ability to work flexibly to meet the needs of the service.
• Demonstrable experience of working effectively as part of a team in a busy, multi-agency environment.
• Excellent ICT skills and the ability to learn new systems as required.
• Excellent verbal and written communication skills and the ability to respond effectively to a wide range of enquiries.
• Ability to effectively enter, amend, and quality assure data, observing confidentiality.
• Demonstrable ability to develop positive relationships with children, their families, and the wider community.
• Knowledge of issues impacting children, young people, and families, especially vulnerable groups.
• Enhanced DBS check within the last 12 months or willingness to obtain one.

Working with Archer Resourcing:

We have been helping professionals find exciting roles for years, with strong relationships across UK social care employers. We aim to connect you with the best opportunities.

Due to high application volume, we may not respond to all applications but may keep your CV on file for future roles.

We also offer a £250 referral bonus for successful referrals.