Customer Service Adviser

TN United Kingdom; Greater London; On-site; GBP 1,000; Full time

Job summary

A local authority in Sutton is seeking a dedicated Customer Service Adviser for a 6+ month contract. The role involves handling resident enquiries, managing complex calls, and providing information on various services. Ideal candidates should have experience in customer service, strong communication skills, and local knowledge of Sutton. Flexible working options are available.

Benefits

Flexible working options

Qualifications

• Experience in a Contact Centre or business administration.
• Local knowledge of the Sutton area is a plus.

Responsibilities

• Handle a variety of resident enquiries via phone, email, and digital channels.
• Manage complex calls and emails, ensuring professional, timely responses.
• Provide information and support to residents on services such as Waste, Homelessness, and Highways.

Skills

Communication

Customer Service

Problem Solving

Job description

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Customer Service Adviser - Local Authority in Sutton (£18 per hour)

Location: Sutton, London
Contract Type: Temporary (6+ Months)
Pay Rate: £18 per hour (Umbrella)

A local authority in Sutton is seeking a dedicated and proactive Customer Service Adviser to join their Customer Experience Contact Centre for a 6+ month contract. If you have experience in customer service and enjoy assisting residents with a wide range of enquiries, we would love to hear from you!

Key Responsibilities:

Handle a variety of resident enquiries via phone, email, and digital channels.

Manage complex calls and emails, ensuring professional, timely responses.

Provide information and support to residents on services such as Waste, Homelessness, and Highways.

Work with other departments to resolve issues and escalate when necessary.

Adhere to council policies and procedures to deliver high-quality service.

Contribute to improvements in the contact centre for better service delivery.

Experience in a Contact Centre or business administration.

Strong communication skills with the ability to handle high volumes of calls and emails.

Confident in using contact centre technology and digital platforms.

Ability to manage complex customer queries efficiently.

Flexible working options, including 1-2 days in the office after training.

Experience in a local authority environment or public sector.

Background in customer service roles with a focus on service delivery.

Local knowledge of the Sutton area is a plus.

If you are looking for a dynamic role where you can make a positive impact on residents' lives, we encourage you to apply!