Customer Service Advisor

TN United Kingdom; Reading; On-site; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic team in Reading. This role is perfect for individuals who thrive in fast-paced environments and enjoy engaging with customers. You will be responsible for handling a high volume of calls daily, providing support and solutions to customers while utilizing your strong IT skills, particularly in Excel. This hybrid position offers a competitive hourly wage and the opportunity for growth within the company, making it an exciting prospect for those looking to advance their careers in customer service.

Qualifications

• 1+ years experience in a call centre environment.
• Strong IT skills, particularly with Excel.

Responsibilities

• Support customers in a fast-paced environment handling 40-50 calls daily.
• Work independently and see tasks through to completion.

Skills

Call Centre Experience

Good IT Skills

Personable and Engaging

Initiative and Decisiveness

Tools

Excel

Job description

Our Client, a multinational energy company based in Reading, is currently hiring for a Customer Service Advisor to support customers.

Key Skill Requirements:

• Previous experience in call centre environments
• 1+ years experience
• Good IT skills (especially Excel)
• Personable and engaging
• Work on your own initiative, be inquisitive, decisive, and able to see tasks through to completion

Contact Centre experience is advantageous; candidates will be working in a fast-paced environment handling 40-50 calls a day.

This is a full-time hybrid contract role for a minimum of 3 months with a possibility to extend and/or become permanent (although it cannot be guaranteed). Training will be completed in the office. The role offers £14.02 per hour.