Veterinary Receptionist

Vets for Pets; Cambridge; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in veterinary care is seeking a dedicated Veterinary Receptionist to join their Cambridge Beehive practice. In this full-time role, you will be the friendly face of the practice, providing exceptional service to clients and their pets. Your day will involve managing appointments, answering queries, and ensuring a welcoming atmosphere. With a focus on strong communication and customer service skills, you will help create a positive experience for clients while supporting the clinical team. If you have a passion for pets and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

20% discount at Vet Group

Discounts and cashbacks

In-house career development

Pension

Holiday allowance

Qualifications

• Experience in reception or administration is essential; veterinary experience is a plus.
• Strong communication and customer service skills are crucial.

Responsibilities

• Answer phones, book appointments, and manage client queries.
• Support the clinical team with referrals and paperwork.

Skills

Customer Service Skills

Communication Skills

Microsoft Office Proficiency

Database Management

Resilience

Empathy

Job description

If you enjoy providing excellent service in a fast-paced environment, we have an opportunity for you at our Cambridge Beehive Vets4Pets practice.

Our Cambridge Beehive practice operates alongside our new Bar Hill location, and you may be required to cover the Bar Hill practice occasionally.

This is a full-time role, working 40 hours across 4 or 5 days per week, including one in six weekends.

What we're looking for in our Veterinary Receptionist:

• Previous experience in reception or administration is essential; veterinary experience is desirable.
• You are friendly, welcoming, and the face of our practice for clients and their pets.
• You should be resilient and able to work under pressure.
• An excellent communicator with strong empathy.
• Exceptional customer service skills, enthusiasm, and a passion for pets.
• Proficiency in Microsoft Office and other database management systems.
• Confidence when discussing finances with clients.
• An infectious personality that helps create a friendly atmosphere in the practice.

About the role:

Daily duties include answering phones, booking appointments, responding to queries via phone, email, and online messaging, registering new clients, completing insurance claims, dispensing medications, processing payments, supporting the clinical team with referrals and paperwork, and providing a warm, welcoming experience to clients.

What your typical day will look like:

Your focus is to deliver exceptional service to clients and the best care to pets, acting as a link between them and the clinical team. Building strong relationships with clients, pets, and colleagues is key to your success. You will greet clients, offer support and guidance, manage payments and bookings confidently, and ensure the smooth running of daily routines using our online booking system. Strong administrative and computer skills are essential.

Benefits:

We offer a 20% discount at the Vet Group, Pets at Home, and the Groom Room, access to discounts and cashbacks, in-house career development, pension, and holiday allowance.

We value diversity and inclusivity. Our teams celebrate differences and aim to reflect the communities we serve. We encourage everyone to be themselves and contribute uniquely through their values and behaviors, even if their skills and experience don't perfectly align with the role.