Technical Support Engineer

Kelda Group Limited 0000411940 - Kelda Group Limited; Bradford; Hybrid; GBP 40,000 - 52,000; Full time

Job summary

Join a leading water company as a Technical Support Engineer, ensuring operational excellence and compliance with health and safety standards. This role involves managing technical support, conducting audits, and collaborating with various departments to maintain high service levels. Enjoy a competitive salary, benefits, and a supportive work environment that values work-life balance.

Benefits

Company car benefit

Annual incentive related bonus

Attractive pension scheme

25 days annual leave plus bank holidays

Life assurance cover

Health cash plan scheme

Gym membership discounts

Qualifications

• Experience in technical support and operational management.
• Strong understanding of health and safety policies.

Responsibilities

• Ensure adherence to health and safety policies and conduct safety audits.
• Provide technical support and guidance to engineers.
• Manage incidents and environmental risks across the Production area.

Skills

Technical Support

Operational Management

Health and Safety

Problem Solving

Environmental Risk Management

Tools

SAP Production

SCADA

IBM (Lotus Notes)

Job description

Technical Support Engineer (Raw Water)

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience £40,994 - £51,243
• Company car benefit
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 10% company contribution)
• Development opportunities in line with the Technical Support Engineer progression plan
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: North & North West Yorkshire Region and Hybrid Working. Average of 4 site visits per week to reservoirs and catchment areas across the region.

Work type: Permanent. 37 hours per week, Monday - Friday. You will be required to take part in a Standby Rota

We have an exciting opportunity for a Technical Support Engineer to join the Product & Process team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Product & Process function are a key part of how we plan to meet the changing expectations of customers and regulators.

As a Technical Support Engineer you will play a vital role in ensuring our Product and Process Team meets and exceeds targets and critical business performance measures. Help us achieve world-class asset and operational excellence across all area assets!

Where you fit in:

As our Technical Support Engineer you will:

• Ensure adherence to health and safety policies, conduct safety audits, and submit H&S capital requests.
• Plan, organize, and manage operational activities on sites for both reactive and proactive workloads.
• Provide technical support and guidance to Process Engineers, Resource Engineers, and others.
• Act as a liaison between operations and key internal departments.
• Assist with regulatory and external audits, ensuring compliance at all sites.
• Verify and investigate asset performance shortfalls using RCA approach.
• Support capital scheme delivery and manage small capital and revenue schemes.
• Drive performance to achieve Balanced Scorecard and financial goals.
• Manage incidents and environmental risks across the Production area.
• Collaborate with the central team to ensure optimal asset maintenance.
• Support RCA investigations and action plan management.

What skills & qualifications you will need:

• Experience in technical support and operational management.
• Strong understanding of health and safety policies and risk assessment procedures.
• Knowledge of asset management, capital scheme delivery, and performance monitoring.
• Ability to resolve high-priority and complex problems, utilizing external resources if needed.
• Proactive approach to environmental risk management and regulatory compliance.
• Familiarity with EDMS, KAM, A12, AIB Schematics, SAP Production, IBM (Lotus Notes), Safeguard, Actrack, SCADA and RTS.
• Water Production Drive Knowledge (Reservoir safety database, ROD2, RCA, Shared Reports, PRAs).
• Familiarity with Rota and Appointments sheet.

Although we operate 24 hours a day, 365 days a year, we support flexible working patterns and job share options (when feasible), to help you balance work and home life. We understand that juggling childcare responsibilities or achieving work/life balance isn't always easy!

Do we sound like your cup of tea???

If you are experienced in Operational Utilities and want to help us deliver great service for our customers whilst protecting the environment, then apply today to discover what a career with Yorkshire Water can offer you.

Closing date - 27th May 2025

If successful, you will undergo pre-employment checks including a Basic Disclosure Check through a Third-Party Company, prior to starting. Depending on the role, security vetting for Counter Terrorist Check or Security Check clearance may also be required.

All roles are subject to medical questionnaires and further medicals when necessary.

We are committed to accessibility and offer adjustments to make our recruitment process inclusive. If you have specific needs, please include this in your application, and we will discuss reasonable adjustments.

Kelda Group reserves the right to close this position early if needed. We recommend submitting your application promptly.