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Technical Support Engineer

CUPONING PULICIDAD S.L.

Bradford

Hybrid

GBP 40,000 - 52,000

Full time

3 days ago
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Job summary

A leading water utility company in Yorkshire is seeking a Technical Support Engineer to enhance service delivery and operational excellence. The role involves managing operational activities, providing technical guidance, and ensuring compliance with health and safety regulations. Candidates should have experience in technical support and operational management, with a proactive approach to risk management.

Benefits

Company car benefit
Annual incentive related bonus
Attractive pension scheme
25 days annual leave plus bank holidays
Life assurance cover
Health cash plan scheme
Gym membership discounts

Qualifications

  • Experience in technical support and operational management.
  • Strong understanding of health and safety policies.

Responsibilities

  • Ensure adherence to health and safety policies and conduct safety audits.
  • Provide technical support and guidance to engineers.
  • Manage incidents and environmental risks across the production area.

Skills

Technical Support
Health and Safety
Environmental Risk Management
Problem Solving

Tools

EDMS
SAP Production
SCADA

Job description

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Company Description

Water Utility Company based in Yorkshire region of England.

Company Description

Water Utility Company based in Yorkshire region of England.

Job Description

Technical Support Engineer (Raw Water)

About

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

  • We offer a competitive salary, depending on experience £40,994 - £51,243
  • Company car benefit
  • Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
  • Attractive pension scheme (up to 10% company contribution)
  • Development opportunities in line with the Technical Support Engineer progression plan
  • 25 days annual leave plus bank holidays - plus an extra wellness day!
  • Life assurance cover of 4 times pensionable salary
  • A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
  • Retail savings scheme
  • Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: North & North West Yorkshire Region and Hybrid Working. Average of 4 site visits per week to reservoirs and catchment areas across the region.

Work type: Permanent. 37 hours per week, Monday - Friday. You will be required to take part in a Standby Rota

We have an exciting opportunity for a Technical Support Engineer to join the Product & Process team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What We Do

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Product & Process function are a key part of how we plan to meet the changing expectations of customers and regulators.

As a Technical Support Engineer you will play a vital role in ensuring our Product and Process Team meets and exceeds targets and critical business performance measures. Help us achieve world-class asset and operational excellence across all area assets!

Where You Fit In

As our Technical Support Engineer you will

  • Ensure adherence to health and safety policies, conduct safety audits, and submit H&S capital requests.
  • Plan, organize, and manage operational activities on sites for both reactive and proactive workloads.
  • Provide technical support and guidance to Process Engineers, Resource Engineers, and others.
  • Act as a liaison between operations and key internal departments.
  • Assist with regulatory and external audits, ensuring compliance at all sites.
  • Verify and investigate asset performance shortfalls using RCA approach.
  • Support capital scheme delivery and manage small capital and revenue schemes.
  • Drive performance to achieve Balanced Scorecard and financial goals.
  • Manage incidents and environmental risks across the Production area.
  • Collaborate with the central team to ensure optimal asset maintenance.
  • Support RCA investigations and action plan management.

What Skills & Qualifications You Will Need

  • Experience in technical support and operational management.
  • Strong understanding of health and safety policies and risk assessment procedures.
  • Knowledge of asset management, capital scheme delivery, and performance monitoring.
  • Ability to resolve high-priority and complex problems, utilsing external resources if needed.
  • Proactive approach to environmental risk management and regulatory compliance
  • Familiar with EDMS, KAM, A12, AIB Schematics, SAP Production, IBM (Lotus Notes), Safeguard, Actrack, SCADA and RTS.
  • Water Production Drive Knowledge (Reservoir safety database, ROD2, RCA, Shared Reports, PRAs)
  • Familiarity with Rota and Appointments sheet.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea???

If you are experienced in Operational Utilities and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing date - 27th May 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Seniority level
  • Seniority level
    Mid-Senior level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Information Technology
  • Industries
    IT System Training and Support

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