IT Technician

GBS; Birmingham; On-site; GBP 20,000 - 30,000; Part time

Job summary

A leading education provider in Birmingham is seeking a part-time IT Support Specialist to deliver high-quality IT services to students and staff. The role involves troubleshooting, ticket management, and providing technical support across campuses. Ideal candidates will have a strong background in IT support, network administration, and a commitment to enhancing the educational experience through technology.

Qualifications

• Hands-on experience with OS installation and network administration.
• Knowledge of ITIL best practices and service management systems.

Responsibilities

• Provide face-to-face IT service to students and staff.
• Raise and complete IT tickets within the Service Management system.
• Troubleshoot and diagnose computer issues.

Skills

Internet Security

Data Privacy

IT Support

Network Administration

Service Management

Tools

MS Exchange

Active Directory

Job description

GBS is dedicated to providing high-quality education and training to prepare students for successful careers. With campuses in strategic locations, GBS stands out as a leader in preparing students for the dynamic and evolving job market.

The main purpose of the role is to provide a high-quality, face-to-face IT service to students and staff based on one of the GBS campuses.

This is a part-time role with the option to work 20 or 30 hours to cover evenings and weekends

Main Responsibilities

1. Raise, respond to, and complete allocated IT tickets raised within the Service Management system, which can include:
2. Providing assistance in the use of computer hardware and software provided by GBS; Printing and support for ID card production
3. Providing technical support in moving and setting up audiovisual and IT equipment as required.
4. Set up and configure PC/laptop equipment with required operating systems, installing software and drivers where necessary.
5. Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines, and/or escalate to other technical resources as appropriate.
6. Work with team members to troubleshoot both complex and routine computer issues.
7. Perform one-on-one computer training on technology when necessary.
8. Provide support with password issues.
9. Follow best practice guidelines to ensure the security and privacy of networks and computer systems.
10. Perform tests and evaluations on new software and hardware.
11. Maintain records/logs of loan equipment, repairs, fixes, and maintenance schedules.
12. Provide orientation and guidance to users on how to operate new software and computer equipment.
13. Support general administrative tasks such as printing, filing, processing, and collating information as required by the IT department.
14. Assist users and be the first point of contact for error reporting, raising tickets as required.
15. Travel between campuses may be required to support the department's needs.

Requirements

Essential Skills And Experience

1. Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
2. Hands-on experience with the installation of operating systems and software, computer networks, network administration, and network installation.
3. Experience providing IT support remotely (by phone, online chat) and in person.
4. Knowledge of service management systems and ITIL best practices.
5. Knowledge of technical management, information analysis, and computer hardware/software systems.
6. Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
7. Experience with implementing, configuring, and testing solutions.

Other Information

GBS is a higher education provider offering a range of sector-relevant courses across eight campuses in London, Manchester, Birmingham, Leeds, and beyond.

We improve lives through education, committing to inclusiveness and diversity. We welcome people of all ethnicities, genders, ages, and abilities.