IT Technician

Yu Energy; Leicester; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading energy supplier in the UK is seeking an IT Technician to provide support mainly at the Nottingham Innovation Centre, with travel to Leicester required. The role involves managing IT support tickets, configuring devices, and ensuring IT security compliance. The ideal candidate will be organized, detail-oriented, and possess strong communication skills. Benefits include generous annual leave, employee assistance programs, and opportunities for learning and development.

Benefits

24 days annual leave + bank holidays

Employee Assistance Programme

Salary reviews

Learning opportunities

Enhanced family policies

Recognition awards

Referral bonuses

Sick pay

Modern facilities

Insurance covers

Qualifications

• Motivated, team-oriented, and organized candidate required.
• Understanding of IT security principles is essential.

Responsibilities

• Handle IT support tickets promptly and professionally.
• Set up, install, and configure PCs, laptops, and mobile devices.
• Administer Active Directory and manage Windows Desktop.

Skills

Communication

Organization

Detail-oriented

Tools

M365

Active Directory

Group Policy

MS Intune

Autopilot

Entra

Job description

Department: YUG - 9032 - General IT & Helpdesk

Location: Leicester

Compensation: £25,000 - £28,000 / year

Description

Reports to: Head of Infrastructure and IS

Location: Leicester (travel to Nottingham site required; access to a car is essential)

Working hours: Monday to Friday, 37.5 hours/week, with occasional out-of-hours and weekend work

Yü Group Plc is a leading energy supplier in the UK, committed to reliable and sustainable energy solutions. We are seeking an IT Technician to work mainly at our Nottingham Innovation Centre, with some travel to Leicester and other sites.

Responsibilities:

1. Handle IT support tickets promptly and professionally.
2. Record support calls accurately in the ticketing system.
3. Support client users with daily IT issues.
4. Maintain business conferencing systems.
5. Set up, install, and configure PCs, laptops, and mobile devices.
6. Administer Active Directory.
7. Manage Windows Desktop via Group Policy.
8. Configure and manage M365.
9. Create user guides for colleagues and users.
10. Manage assets and assist with site moves.
11. Work with Helpdesk ticketing system and SLAs.
12. Support ISO7001 and Cyber Essentials Plus renewal.

Candidate Profile:

• Ambitious, team-oriented, motivated, organized, detail-oriented.
• Good communication skills, ability to prioritize workloads.
• Understanding of IT security principles.
• Flexible to support business changes and projects.

Technical Skills:

• M365 administration and configuration.
• Active Directory and Group Policy.
• Device management, imaging, troubleshooting.
• Cloud services, Windows OS, anti-malware, mobile device management.
• Experience with MS Intune, Autopilot, Entra is advantageous.
• Driving license and vehicle for site visits.

Benefits:

• 24 days annual leave + bank holidays, holiday buy-up, birthday day off.
• Employee Assistance Programme, salary reviews, learning opportunities.
• Enhanced family policies, recognition awards, referral bonuses.
• Sick pay, modern facilities, insurance covers, and more.

If reasonable adjustments are needed for your application, please let us know. Note: This position does not qualify for UK visa sponsorship; only candidates with indefinite right to work in the UK will be considered.