IT Technician

TN United Kingdom; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading energy supplier in the UK seeks an IT Technician to provide timely IT support, manage systems, and assist with certifications. The role requires travel between Leicester and Nottingham, demanding excellent communication and technical skills.

Benefits

24 days annual leave plus bank holidays

Holiday buy-up of up to 5 days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Enhanced paternity, maternity, and adoption policies

Additional leave for marriage/civil partnership

Long service recognition

Death in service and critical illness cover

Qualifications

• Experience with Helpdesk ticketing systems and working to SLAs.
• Ability to manage your own workload and prioritize.

Responsibilities

• Ensuring all IT support tickets are dealt with in a timely manner.
• Maintaining business conferencing systems.
• Setting up, installing, and configuring PCs and mobile devices.

Skills

Communication

IT Security Principles

Teamwork

Organization

Attention to Detail

Motivation

Tools

M365

Active Directory

Windows OS

MS Intune

Autopilot

Entra

Job description

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Reports to: Head of infrastructure and IS

Location: Leicester (travel to our Nottingham site will be required, therefore access to a car is essential)

Working hours: Monday to Friday, 37.5 hours a week, with occasional out of hours and weekend working.

Yü Group Plc is a leading energy supplier in the United Kingdom, committed to providing reliable and sustainable energy solutions to our customers. As we continue to grow and innovate in the dynamic energy sector, we are seeking a skilled and experienced professional to join our team as IT Technician. The role will be primarily based at our Innovation Centre in Nottingham, with some travel to our corporate office in Leicester and other sites.

What We Need from Yü

Here’s a taste of what you’ll be doing:

• Ensuring all IT support tickets are dealt with in a timely, professional, and efficient manner.
• Ensuring that all IT support calls are recorded accurately within the ticketing system.
• Carrying out support for client users with day-to-day IT issues.
• Maintaining business conferencing systems.
• Setting up, installing, and configuring PCs, laptops, and mobile devices for internal users.
• Active Directory administration.
• M365 configuration and management.
• Creating user guides for colleagues and users.
• Asset management.
• Assisting with site moves and equipment relocation.
• Experience with Helpdesk ticketing systems and working to SLAs.
• Supporting the renewal of ISO7001 and Cyber Essentials Plus certification.

If you have what it takes, you could be just what we’re looking for…

• Ambitious – you don’t just want another job; you want a career.
• Team player – you’re happy to help a fellow colleague.
• Motivated – you have a can-do attitude and love to learn.
• Ability to manage your own workload and prioritize.
• Understanding of IT security principles and best practices.
• Flexible in working patterns to support business changes and projects.
• Excellent communication skills, both verbal and written.
• Organized – capable of managing and working on multiple tasks concurrently, meeting deadlines.
• Meticulous – excellent attention to detail.

Technical skills and knowledge required:

• M365 administration, configuration, and monitoring.
• Active Directory and Group Policy.
• Laptop and desktop imaging, device management.
• Use of cloud-based services and technologies.
• Windows OS configuration and troubleshooting.
• Software installation and troubleshooting.
• Experience with MS Intune, Autopilot, Entra is advantageous.
• A valid driving license and access to a vehicle are required for site visits.

Benefits include:

• 24 days annual leave plus bank holidays.
• Holiday buy-up of up to 5 days.
• Day off on your birthday.
• Employee Assistance Programme.
• Annual salary review.
• Learning and development opportunities.
• Enhanced paternity, maternity, and adoption policies.
• Additional leave for marriage/civil partnership.
• Long service recognition.
• Referral bonus.
• Sick pay (subject to service length).
• Modern facilities.
• Death in service and critical illness cover.
• And many more benefits.

If you need any reasonable adjustments to assist with your application, please let us know.

This position does not meet UK Visas & Immigration sponsorship criteria for Skilled Worker visas. We can only accept applications from candidates with indefinite right to work in the UK.

Yü Energy is one of the UK's fastest-growing providers of business gas, electricity, and water, serving thousands of companies nationwide. We aim to revolutionize the UK business energy market through our expert, personal service and competitive prices tailored to the needs of our commercial customers.