Property Administrator

TN United Kingdom; Bicester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the real estate industry is seeking a Property Administrator to join their dynamic team in Bicester. This role involves ensuring high levels of service for tenants and landlords, managing inquiries, and coordinating property maintenance. The ideal candidate will possess strong organizational skills and a professional telephone manner, along with a full UK driving license. Opportunities for career growth and market-leading training are offered.

Benefits

Opportunities for career growth

Market-leading training and professional development

Access to a diverse property portfolio

Supportive, collaborative team environment

Competitive salary and incentives

Quarterly and annual awards

Salary sacrifice pension scheme

Generous holiday allowance, increasing with service

Excellent parental leave and new fertility policies

Qualifications

• Full UK Driving License is required.

Responsibilities

• Provide excellent telephone and written communication throughout the tenancy.
• Coordinate with the property management team to ensure works are completed and invoiced within 21 days.
• Ensure all properties comply with mandatory legislation and company policies.

Skills

Organisational skills

Time management

Attention to detail

Professional telephone manner

Job description

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Alexander & Co. specialise in residential lettings, sales and property management. We understand how much property means to our clients, so no matter what you’re looking to do – let, rent, sell or buy – we’re here to help.

Job Summary and Key Responsibilities:

Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Administrator to join our dedicated and dynamic teams based in Bicester or Buckingham. Experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for tenants and landlords, assisting with inquiries, booking appointments, and ensuring a smooth tenancy process from start to finish.

Key Responsibilities:

• Provide excellent telephone and written communication throughout the tenancy.
• Accept and understand tenants' maintenance requirements, providing triage to resolve issues.
• If unresolved, communicate with the landlord with a solution and arrange works with contractors.
• Update all parties regularly via phone, email, or text, and log notes.
• Make regular 'well-being' calls to landlords.
• Coordinate with the property management team to ensure works are completed and invoiced within 21 days, updating customers on progress.
• Ensure all properties comply with mandatory legislation and company policies.
• Work with Property Inventory Clerks to ensure inspections are completed and landlords and tenants are informed accordingly.
• Contact managed landlords and tenants two weeks prior to vacation to explain check-out procedures and timelines.
• Handle non-managed deposits under the No Deposit Scheme.
• Follow the check-out process and communicate via the Depositary site.
• Collaborate with team leaders and branches to understand reasons for lost units.
• Maintain high communication standards with internal and external customers.

What Are We Looking For:

• Professional telephone manner.
• Organisational skills, time management, and attention to detail.
• Full UK Driving License is required.

What We Can Offer You:

• Opportunities for career growth within the company.
• Market-leading training and professional development.
• Access to a diverse property portfolio.
• Supportive, collaborative team environment.
• Competitive salary and incentives.
• Quarterly and annual awards.
• Salary sacrifice pension scheme.
• Generous holiday allowance, increasing with service.
• Excellent parental leave and new fertility policies.

LRG is an equal opportunities employer and encourages candidates from all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the real estate industry.

LRG does not engage recruitment agencies for hiring. All openings are managed by our internal recruitment team. We do not accept unsolicited CVs or referrals from agencies, and such submissions will not be considered.