RESIDENTIAL PROPERTY ADMINISTRATOR

Hudsons Property; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive Residential Property Administrator to join their team in the vibrant West End. This full-time role is essential for providing comprehensive administrative support to the Lettings Team, ensuring smooth operations and high levels of customer satisfaction. You'll be responsible for managing tenancy agreements, handling client queries, and maintaining property records. The ideal candidate will be organized, efficient, and possess excellent communication skills, ready to thrive in a dynamic environment. This is a fantastic opportunity to contribute to a team that values customer service and teamwork.

Qualifications

• Good working knowledge of Microsoft Office software.
• Previous experience in an administrative/customer facing role.
• Excellent communication and business writing skills.

Responsibilities

• Provide administrative support to the Lettings Team.
• Produce and finalise tenancy agreements.
• Maintain accurate records of property keys and tenant details.

Skills

Microsoft Office

Customer Service

Communication Skills

Time Management

Attention to Detail

Business Writing

Education

Previous experience in administrative/customer facing role

Tools

PowerPoint

Canva

Job description

Company Description

Hudsons provides a friendly environment in which to buy, sell or let properties in London’s West End. We focus heavily on customer service and building trusted relationships to ensure efficient delivery of property information. Every team member contributes to this success every day!

Established in 2002, Hudsons boasts an unbeatable team with over 140 years combined experience. We are experts in London’s West End, encompassing the diverse areas of Fitzrovia, Covent Garden, Bloomsbury, Soho and Marylebone.

Role Description

This is a full-time on-site role for a Residential Property Administrator located in West End. The role is to provide administrative support to the Lettings Team in a range of duties including, answering the telephone, assisting with the marketing of properties, maintain performance and property records, arranging tenancy agreements and coordinating and arranging all other administrative support as is required by the lettings team. The lettings administrator is a proactive and organised individual who will be able to carry out tasks through to successful conclusion. Organised, efficient, able to work quickly and accurately under pressure, the lettings administrator is a key figure in maintaining the highest levels of customer service.

Key Responsibilities

• Produce and finalise tenancy agreements and perform in accordance with agreed quality and productivity targets
• Answer the telephone and deal with any client/applicant/ tenant queries promptly and professionally.
• Take messages where necessary and pass them on to the relevant person within the team.
• Welcome visitors into the office and deal with any lettings queries they may have.
• Maintain an accurate record of the allocation and movement of property keys
• Process application forms and maintain performance databases
• Assist in the reference and credit check process for new and prospective tenants
• Maintain databases, ensuring property, client, applicant, tenant and tenancy details are always up to date and accurate.
• Assist in the production of marketing and promotional material
• Update the website, as required
• Download photographs, altering if necessary and adding to website and marketing material
• Produce correspondence on behalf of team members
• Arranging inventory check-ins/outs and cleans
• Using our existing templates, regularly update materials for our Hudsons Wall and website using PowerPoint and Canva
• Assist Property Managers in obtaining quotes, and appointing/monitoring contractors
• Coordinate gas safety certificates, electrical certificates and EPCs
• Provide full office support, including typing, data entry, photocopying, electronic and paper filing
• Reception cover on rotational basis with other administrators
• Contact utility suppliers to inform of change of occupants and deal with any historic events that may arise
• Carry out any such ad hoc duties as may be reasonably required from time to time and in connection with the above
• Work collaboratively with the Sales Administrator, gaining a thorough understanding of the role to provide mutual support, ensure seamless holiday cover and assist each other during peak periods
• Open the post and deal with any voicemail messages

Knowledge, Skills and Experience

• Good working knowledge of Microsoft Office software and willingness to learn new software packages
• Previous experience in an administrative / customer facing role
• Good business writing skills - grammar, punctuation and spelling
• Excellent communication skills
• Excellent approach to customer service / client care
• Attention to detail
• Excellent time management skills
• Understanding of property terminology
• Confidence in own abilities
• Experience of dealing with difficult people
• Excellent business writing skills