Switchboard Operator

Wrightington, Wigan and Leigh NHS Foundation Trust; Wigan; On-site; GBP 15,000 - 20,000; Part time

Job summary

A leading NHS Foundation Trust is seeking a part-time telephonist for its busy Switchboard Department. The role requires flexibility to cover shifts and involves providing a confidential telephone service, ensuring efficient communication, and participating in the on-call rota. Ideal candidates will have experience in handling telephone queries and excellent telephone manners, with opportunities for internal visits to the Switchboard Team.

Qualifications

• Experience in handling telephone queries is essential.
• Previous switchboard experience in an acute hospital setting is desirable.
• Knowledge of alarm monitoring and bleep systems is beneficial.

Responsibilities

• Provide a confidential telephone service to support hospital activities.
• Ensure efficient communication services and monitor alarms.
• Participate in the on-call rota, 1 in 4.

Skills

Telephone manners

Communication

Flexibility

Tools

IT knowledge

Windows

Job description

We are seeking a part-time telephonist (25-hour post) for the busy Switchboard Department. The role involves working rostered shifts over a 24-hour period with flexibility to cover shifts as needed.

The postholder must demonstrate a flexible approach to support the department and ensure continuous service for patients and staff.

Working days will be discussed at interview, with rotas arranged over a 4-week pattern.

Participation in the On Call Rota is required.

Applicants must be flexible in working hours. If interested, you are welcome to arrange a visit to see the Switchboard Team in action by contacting the recruiting manager.

This vacancy is open to all internal and external candidates.

Applicants who have previously been deemed unsuitable are encouraged to reapply if they have strengthened their application to meet the essential criteria.

The role involves providing a confidential telephone service to support hospital activities. Experience in handling telephone queries and delivering high-quality responses is essential. Experience with alarm monitoring, bleep systems, and liaising with departments is beneficial but not mandatory.

Key responsibilities include ensuring efficient communication services, monitoring alarms, and dealing with emergencies. Previous switchboard experience, preferably in an acute hospital setting, and excellent telephone manners are desirable. Knowledge of IT and Windows is also advantageous.

The hospital operates 24/7, and flexibility is essential to provide emergency services. The role includes being part of the on-call rota, 1 in 4.

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust is committed to diversity and values its staff, believing that 'happy staff makes for happy patients'. We prioritize staff engagement and uphold our core values:

• People at the Heart
• Listen and Involve
• Kind and Respectful
• ONE Team

We aim to provide safe, effective, and dignified care, welcoming applications from all sections of society.

For further details or to arrange an informal visit, contact:
Name: Ashleigh Miller
Job Title: Senior Switchboard Supervisor
Email: [e-mail]
Telephone: [phone]

Alternatively, contact Cerys Simm, Switchboard Team Leader, at 01942 244000 or [e-mail].