Front Office Agent (M/F)

Accor Hotels; Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Accor Hotels seeks a receptionist for Ibis COMO in Manchester. This role is crucial for creating a welcoming atmosphere for guests. Responsibilities include managing check-ins, coordinating with housekeeping, and ensuring a positive guest experience. Ideal candidates are fluent in English and Italian, with strong interpersonal skills and attention to detail.

Benefits

Training and development opportunities

Accor discounts card

Part of an international company

Qualifications

• Strong team spirit and interpersonal skills.
• Very fluent in Italian and English.
• Good knowledge of a third language.

Responsibilities

• Check in and check out guests.
• Allocate rooms and coordinate with housekeeping.
• Anticipate guests' needs and handle inquiries.

Skills

Interpersonal skills

Attention to detail

Fluency in English

Fluency in Italian

Knowledge of a third language

Job description

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Job Description

We are looking for one receptionist to welcome our guests at Ibis COMO.

As the first point of contact for our hotel, the receptionist will play a crucial role to impact positively our guest.

Responsibilities:

• Check in and check out
• Allocation rooms coordinating with the housekeeping department.
• Anticipating guests needs and handle their inquiries
• Having a complete knowledge of the hotel, including room types, relative features and facilities, rates, F&B outlets and promotions, etc.

During the night shift, you are responsible for the activities such as: hotel closing, cash collection, and anticipating the needs of the next day

Qualifications

Careful of others and the environment around you: you contribute to making the stay as impeccable as unforgettable by bringing your little personal touch!

With a strong team spirit and a keen sense of interpersonal skills, you are attentive to the needs of guests.

Very fluent in Italian and English, you also have a good knowledge of a third language

By joining us as a receptionist, you will become an Heartist

Additional Information

Contract Full Time

What we offer:

• Be part of an international company
• Work for a leader brand as Accor present in more than 110 countries
• Training, development and career opportunities
• Benefits according to the role
• Accor discounts card

Your development:

What's more, Accor offers you training in all the hotel jobs throughout your career and infinite possibilities for career development across multiple establishments and brands within the group's hotels.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

We will be waiting for you!

Be ALL you are with all your Heart #LimitlessCareers

The job offer refers to both gender in accordance with the provisions of Legislative Decree 903/77 and Legislative Decree 125/91