Voids Operations Manager

The Extracare Charitable Trust t/a Extracare Ltd; West Midlands Combined Authority; On-site; GBP 55,000 - 64,000; Full time

Job summary

A leading charity is seeking a Voids Operations Manager to manage void property operations across their national portfolio. This role involves ensuring timely turnaround of vacant properties, maintaining quality standards, and collaborating with various teams. The ideal candidate will have a strong background in property management and excellent communication skills.

Benefits

25 days annual leave

Contributory Pension (up to 9%)

Enhanced maternity and paternity allowance

Buy And Sell Holiday

Free Life Insurance

Cycle2work Scheme

Attendance Reward

Free use of onsite location gyms

Ongoing Training and Development

Qualifications

• Thorough understanding of residential property standards and best practices in voids management.

Responsibilities

• Oversee development and management of nationwide void property program.
• Conduct regular property inspections and ensure quality standards.
• Collaborate with various teams to create communication channels.

Skills

Communication

Property Management

Leadership

Education

RICS/CIOB qualification

Job description

Are you a dedicated and skilled Property Manager with a focus on Voids?

We are looking for an experienced and energetic Voids Operations Manager to join our award-winning charity, The ExtraCare Charitable Trust, and contribute to our mission of creating ‘better lives for older people’.

You will take the lead in coordinating and managing all aspects of Void Property Operations across ExtraCare’s national portfolio of retirement villages and housing schemes, ensuring a timely turnaround of vacant properties.

• 25 days annual leave, plus Bank Holidays
• Contributory Pension (up to 9%)
• Enhanced maternity and paternity allowance
• Buy And Sell Holiday
• Free Life Insurance
• Cycle2work Scheme
• Attendance Reward
• Free use of onsite location gyms
• Ongoing Training and Development

Role Details

• Role Voids Operations Manager
• Hours 37.5 per week on a fixed term 12 months contract
• Location Head Office based with extensive travel to our locations nationally
• Salary £55,000 + £3,500 car allowance

Key duties

The Voids Operations Manager at ExtraCare will oversee the development and management of a nationwide void property program. This role involves creating, implementing, and maintaining effective systems, processes, and procedures for void management to ensure the consistent delivery of high-quality void works. Additionally, you will identify opportunities for improving processes and achieving cost efficiencies.

As part of your day to day, you will conduct regular property inspections at pre-void, during works and post completion stages to ensure quality standards are maintained consistently across all locations and will prepare specifications for void works ensuring they are comprehensive, clear and align with ExtraCare’s standards. You will ensure all mandatory safety checks are carried out pre and post void works and verify that compliance documentation is properly completed, validated, and stored on ExtraCare’s systems in accordance with regulatory requirements whilst managing the Void works budget effectively, monitoring expenditure and implementing costs control measures to deliver works within the agreed financial parameters.

Strong communication skills are crucial since you will collaborate closely with the Sales Team, Location Managers, Regional Building Surveyors, Regional Operations Managers, and our Housing teams to create clear communication channels and handover protocols for vacant properties. You will also lead and mentor the maintenance teams, offering technical guidance and training while identifying development opportunities for the effective management of empty properties.

Your excellent communication skills will also help you build and maintain relationships with a trustworthy network of approved contractors.

We are looking for a candidate who possesses a thorough understanding of residential property standards and best practices in voids management, along with a relevant qualification in Property or Facilities Management.

Our Voids Operations Manager will possess a thorough understanding of residential property standards and best practices in voids management and will ideally possess RICS/CIOB qualification (or equivalent) and be able to demonstrate experience in leading maintenance and facilities management teams across multiple locations.

ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

Do not miss out! Click ‘apply’ now to make an invaluable impact to the lives of our residents as our new Voids Operations Manager.

• Closing Date: 30th May 2025
• Interviews: To be confirmed

ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process.

ExtraCare reserve the right to close this advertisement early. Be one of the first to apply!